Cargo Control Officer

Job Purpose: JOB PURPOSE Optimise the utilisation of available cargo capacity
and revenues generated with optimal yields through effective implementation of
capacity management and revenue optimisation techniques. JOB ACCOUNTABILITIES
• Identify and Compute cargo capacity available in terms of weight, volume,
and ULD (Unit Load Device) of every passenger flight, derived from passenger
bookings, baggage trends, weather conditions en-route, aircraft allocation etc
and adjust the capacity in Skycargo systems to support cargo reservations and
sales teams across the network. • Evaluate bookings against the agreed-upon
KPI from the queue framework in accordance with the parameters governing
operational and commercial conditions. Evaluate each booking against available
capacity and revenue retention dynamically with direct or secondary options,
finding the best suitable or alternate option by initiating negotiation with
the origin station to provide a feasible solution. • Compile data and
statistics on various non-compliances in bookings, traffic flow, allotment
utilization, service failures, etc., and promptly provide this data to the
Cargo Revenue Optimization Manager to facilitate the re-evaluation of business
plans and achieve goals. Ensure that the collected data is accurate, and any
discrepancies are promptly resolved. • Implement capacity management and
revenue optimization techniques at the flight level for both passenger flights
and freighters by determining the appropriate product/density mix, yield, pre-
bookings/allotments, and distributing capacity to the network in an efficient
and effective manner to meet departmental KPIs. • Track the daily station
allocation usage on flights/sectors that involve two or more stations. Non-
utilisation of allotments must be acknowledged and resolved in order to
prevent SkyCargo from losing out on revenue opportunities due to underutilized
capacity and allotments by stations or freight forwarders. • Identify optimal
routing or gateway for shipments to offline points as directed by the Cargo
Revenue Optimization Controller, taking into account trucking cost and
frequency supplied by service providers, or use interline capacity offered by
carriers as applicable. Monitor movement and ensure that the route chosen is
the most cost-effective for that particular consignment, taking into account
the freight rate charged. • Analyse data to spot changes in booking trends,
destination mix, or weight/volume variances, while maintaining consistent
contact and coordination with outstations to acquire more information. This
will ensure that any deviations are adequately addressed and that the
available cargo capacity is fully utilized.. • Collaborate with Hub Operations
to strategize and enhance the available capacity, while considering the mix of
6th and 4th freedom traffic and their respective destinations and densities.
Once the best tonnage-to-revenue ratio has been identified and reservations
have been prioritized based on product/revenue hierarchy, send flight release
alerts to HUB operations. Verify that the flight has been optimized at the ULD
level based on its destination after departure. • As directed by the Cargo
Revenue Optimization Manager, organize plans that must be implemented to
overcome disruptions due to payload or operational restrictions with bookings
and re-allocate the affected shipments in such a way that our delivery
commitments are met in order to maintain customer confidence in Emirates. •
Collaborate with the stations and sales team to generate additional business,
Including spot-selling to counterbalance the loss of demand caused by changes
or cancellations om 6th freedom bookings at ‎24 hours prior p departure. In
order to effectively utilize available cargo capacity beyond Dubai
International Airport (DXB).
Qualifications & Experience: Experience • ‎3+ Years Experience in air cargo
industry or in a ground handling cargo section. • Experience in airline
capacity & revenue management. Qualification • Degree or Honours (‎12+‎3 or
equivalent) Knowledge/Skills • Thorough knowledge of cargo operations and
cargo acceptance procedures. • Basic knowledge of load control, weight and
balance of aircraft, flight operations activities • High level of Computer
Literacy/BI tools with practical knowledge and experience in airline
operational systems • Good written and verbal communication skills • Ability
to multitask and work under pressure
Salary & Benefits: Join us in Dubai and enjoy an attractive tax-free salary
and travel benefits that are exclusive to our industry, including discounts on
flights and hotels stays around the world. You can find out more information
about our employee benefits in the Working Here section of our website
www.emirates.com/careers. Further information on what's it like to live and
work in our cosmopolitan home city, can be found in the Dubai Lifestyle
section.