Job Purpose: Job Purpose: Supervise customs clearance operations and
deployment of resources within the import and export operations for express
and courier. Ensure that the department's objectives are fulfilled, whilst
meeting the requirements of customers in line with our delivered as promised'
strategy. Job Responsibilities: - Supervise the team and plan and organise the
deployment of resources to ensure that the highest standard of customer
service is provided to our varied express / courier customers including
freight forwarders, cargo agents, integrators and shippers and ensure the
efficient delivery of all express volumes in line with the delivered as
promised framework. - Motivate and develop the members on the shift through
coaching and on job training to achieve optimum productivity and high levels
of customer satisfaction. - Educate the team in areas related to customs
formalities, IATA regulations, domestic trade regulations, budgetary
priorities, and adherence to and improvement of internal customer delivery
systems to ensure the team are knowledgeable in all areas. - Supervise all UAE
customs system entries and processes. - Investigate customer complaints
ensuring these are professionally managed and that adequate service recovery
measures are taken to restore and maintain customer goodwill. - Participate in
defining the business objectives that will contribute to the attainment of
agreed revenue and expenditure objectives for the sale of express and courier
services in the UAE. - Co-ordinate and communicate with external and internal
customers and suppliers, together with UAE customs regulatory authorities to
deliver professional services and products which conform to policies,
procedures and regulations to achieve service excellence.
Qualifications & Experience: Qualifications: 12 Years schooling or equivalent
5+ years of Express / Courier Customs Clearance Skills: - Experience in
express courier shipment handling with at least 3 years in a supervisory
position with experience of leading a team. - K nowledge of UAE customs
regulations and processes, IATA regulations, customs systems, policies and
procedures, import and export rules and regulations. - Effective communication
skills (written and oral) - Excellent IT skills - A demonstrated ability to
motivate people.
Salary & Benefits: Join us in Dubai and enjoy an attractive tax-free salary
and travel benefits that are exclusive to our industry, including discounts on
flights and hotels stays around the world. You can find out more information
about our employee benefits in the Working Here section of our website
www.emirates.com/careers. Further information on what's it like to live and
work in our cosmopolitan home city, can be found in the Dubai Lifestyle
section.
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