CSR Liabilities - ( GRP-37156 )
Description
Unit Purpose:
Retail Banking focuses on the development and management of high-Net-Worth
individual accounts by offering both assets and liabilities solutions. The
unit leverages on the skills, knowledge, and expertise of its staff to grow
the portfolio and increase its contribution to the overall development and
profitability of the bank.
Job Purpose:
This job focusses on servicing the customers in all aspects: Provide product
and services information, advice relevant products and services to customers
to increase awareness and promote their usage. The job holder is also
responsible to address customer problems and complaints to achieve
satisfactory resolutions
Job Responsibilities:
* Provide end to end customer service to Account manager customers as per bank TAT's
* Handle Product & Service-Related Queries
* Handle all requests as per new branch model rolled out.
* Address customer complaints & provide First Contact Resolution wherever possible
* Ensure end to end follow up till the customer complaint is resolved and escalate when necessary
* Follow-up with customer post complaint resolution ensuring customer experience
* Assist the RM by servicing all their customers along with processing customer applications/ system requests etc.
* Coordination with relevant departments for processing within TAT's
* Continuous follow-up with RM's and internal teams for documentation
* Adherence to applicable policies & procedures to safeguard bank's interests
* Report discrepancies to management
* Always follow clean desk policy
* Continuously strive for self-development & improvement by Identifying training needs
* Attend all meetings & trainings scheduled
* Ensure no account manager customers have less than 5 products with the bank
* Ensure bank dress code is strictly followed & Customers are treated with respect & courtesy
* All data requests from head office to be attended to on priority
Qualifications
* Bachelors' Degree or Postgraduate or Professional Certification
* Relevant experience in related/similar job (over 2-10 years)
* Experience in UAE in banking industry
* Banking products and services like assets, liabilities, and wealth management
* Banking operations and regulatory policies
* Excellent oral and written English communication skills
* Client relationship management
* Analytical thinking
* Customer Service Orientation
* Pleasant personality and good communication skills
Primary Location : United Arab Emirates-Dubai-Dubai - Deira, Baniyas
Road, Old Gho Building
Job : Customer Service
Organization : Retail Sales
Schedule : Regular
Shift : Standard
Job Type : Full-time
Day Job
Job Posting : May 2, 2023, 11:58:09 PM
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