Customer Service Representative (CSR)

؜ - ؜Dubai ؜ -

Job details

Job Summary


The Representative, Customer Support is responsible for processing Third Party
Partners (TPPs) and direct customer orders including accurate backlog
management and timely revenue recognition in adherence to the company 's
goals, policies and procedures. They will also ensure the coordination of team
activities for key processes such as backlog, Oracle support and management of
Key Performance Indicators (KPIs). They will mentor fellow associates within
CSA organization and use DBS tools to drive sustained process improvement.


Key Responsibilities



  • Process purchase orders received from TPPs and direct customers within the assigned territory.

  • Update of backlog and revenue recognition files and drive Daily management.

  • Invoice in a timely manner including monthly billings

  • Preparation and submission of export documentation to ensure timely revenue recognition.

  • Concisely communicate order status to TPPs and direct customers.

  • Handling all customers calls by taking ownership and responsibility

  • Managing customers inquiries such as pricing, stock availability, delivery, order status and product information

  • Work closely with commercial operations and internal support functions to drive growth and continuous improvement.

  • Interface with Sales Administration / Logistics / Purchasing to confirm delivery / installation / warranty terms for Instrument order

  • Support commercial forecast accuracy by providing estimates throughout month

  • Instrumental in integration of newly acquired businesses.

  • Mentor and support colleagues in team


Required Skills



  • Minimum ‎5 years ' experience in a Customer Support role

  • Knowledge in export processes is required

  • Good IT skills and experience in using ERP

  • Ability to demonstrate the mindset and use of methodology to drive continuous improvement

  • Fluent in English and French (Arabic language is an advantage)

  • Excellent organizational competencies with attention to detail


  • Enthusiastic with strong communication skills




  • Company: Graviton Interiors



  • Employment Type: Full Time

  • Experience: ‎5 Years

  • Job Type: Customer Service

Job Summary

  • Advertiser: Edarabia
  • Announcement date: 30/06/2023
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Dubai
  • Salary: -
  • Phone number: -

More jobs like this

Dubai
20/06/2023

Full-time Sub Division: Group Operations Division: GCOO ## **Company Description** Now it 's your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We're looking for the…

Abu Dhabi
13/08/2022

Khalifa Business Park, Abu Dhabi, United Arab Emirates Full-time Division: GCOO Sub Division: Group Operations ## **Company Description** Now it 's your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking re…

Dubai
12/09/2023

#### **_Job Details:_** _Support and development of existing service processes in the contact center_ _Implementation of new processes_ _Coordination of technical issues, requirements, deadlines for future projects_ _Establishing CRI for service processes_ _Analysis of quantitative and qualitati…

Dubai
23/05/2022

Supports customer service activities and initiatives for a limited number of products, services or clients. **Job title:** Customer Service Representative **Job Description:** Supports customer service activities and initiatives for a limited number of products, services or clients. **Location:** D…

Dubai
10/06/2022

**About us** Udrive is UAE's leading pay-per-minute car-sharing service provider. Udrive began its journey 4 years ago to provide commuters with an innovative self- drive mobility solution to bridge the gap in the transportation industry in the MENAT region. Office Location: Dubai Internet City, Du…

Dubai
10/06/2022

The Role **Position:** Customer Service Representative Salary: 4,000 AED - 5,000 AED Work Timings: 9:30 AM - 7:30 PM (5 days working) Location: Dubai, United Arab Emirates About our client: Hiring company is a Self Storage facility in the UAE. Job Description: • Answering questions about a compan…

Dubai
07/06/2022

The purpose of this position is to promote and improve customer service excellence, handle customers’ complaints and ensure a safe, secure and clean environment for customers and staff. MAIN RESPONSIBILITIES Promoting and improving customer service excellence. Conduct customer service satisfac…

Dubai
30/05/2022

W e are looking for highly motivated, enthusiastic young Customer Happiness Agent to join our rapidly growing team to provide a high level, and empathetic customer experience! In this role, you will be responsible for enhancing the overall customer experience, and team efficiency. This is an exce…

Dubai
30/04/2022

The Role Our client, a prominent business center based in Dubai are looking to hire for the position of Customer Service Representative. - The client has 3 offices based in Dubai and the location will be decided during the interview. Requirements * 2-3 years of experience in the field of…

Dubai
02/06/2022

**Job Title:** **Customer Service Representative - Band - L** **Organization Unit** : **ENBD Priority Banking** **UAE Nationals Only** **Job Purpos:** Priority Banking manages Affluent/Executive banking customer relationships, providing a full range of products and services to meet their needs. Pri…

اللغة: العربيّة