Career Opportunities: Sales Executive, Parts and Accessories Sales (12413)

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This job description is a summary of the typical job duties and requirements
that are essential to the evaluation of the job and is not intended to be
construed as an exhaustive list of all responsibilities, duties and skills
required of personnel so classified. On occasion, individuals classified on
this job may be required to perform functions of a higher or lower skill level
not included in this job description.

Job Summary

Parts and Accessories Sales Executive commercializes the aftermarket sales of
parts and accessories resulting in continual increase in MNSS revenue stream

Job Responsibilities

• Strong product and market knowledge in aftermarket parts and service.


• Responsible for achieving annual sales and profit target by monitoring sales through assigned channel.


• Build customer relationships in a professional manner through solution-oriented communication, service, and telephone support.


• Ensure all operational procedures and standards are carried out to obtain the highest customer satisfaction.


• Responsible for prompt distribution of aftermarket parts to customers and field technicians.


• Identify and quote accurate parts and services to customers in a timely manner.


• Ability to read both electronic and manual catalogues.


• Have technical knowledge to assist customers and employees as needed and have access to reference materials to ensure appropriate completion of all work.


• Develop and update customer database, identify and interact with Key Account Customers through email, personal visits, contact etc. to maintain customer relation and enhance sales.


• Follow up with customers on submitted quotations, tenders, and Ministry orders.


• Review escalated customer complaints and coordinate with central Customer Relations team to resolve complaints/suggestions.


• Submit quotations online, receive LPO, create back orders and fulfill on time against purchase orders.


• Update customers on the status of back-order details on a weekly basis.


• Monitor delivery of goods and coordinate with Parts Distribution Center (PDC) on the same.


• File and maintain credit documents and LPOs for future reference of ASG Credit/Legal departments.


• Ensure updating of Estimated Time of Arrival (ETA) for parts on SAP for the information of fleet and dealer customer orders.


• Coordinate with Inventory department for the fulfillment of back orders created and update supersession/alternate information from Toyota Motor Corporation to customers.


• Create loss of sales in system and liaise with Inventory to provide feedback regarding the non-available parts order forecast.


• Responsible for implementing Dealer agreement and contracts.


• Ensure the company policy and guideline in the operations are in place to meet audit compliances.


• Propose various sales promotional scheme and provide the market feedback to support Pricing team regarding market pricing and branding.


• Identify areas for improvement and recommend kaizen ideas or suggestions to Manager.

Minimum Requirements

Educational Qualifications and Experience:
Primary: BBA/Bachelor's Degree with ‎3 - ‎4 years of experience
Linguistic Abilities: English and Arabic.
Licensure: Kuwait Driving License.

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Group. It must not be copied or used for commercial or other purposes without
prior written consent of the Management of Al-Sayer Group.