GTRF Client Services Manager

The health and safety of our employees and candidates is very important to us.
Due to the current situation related to the Novel Coronavirus (‎2019-nCoV),
we're leveraging our digital capabilities to ensure we can continue to recruit
top talent at the HSBC Group. As your application progresses, you may be asked
to use one of our digital tools to help you through your recruitment journey.
If so, one of our Resourcing colleagues will explain how our video-
interviewing technology will be used throughout the recruitment process and
will be on hand to answer any questions you might have.
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC
and discover how valued you'll be.

HSBC is one of the largest banking and financial services organisations in the
world, with operations in ‎64 countries and territories. We aim to be where the
growth is, enabling businesses to thrive and economies to prosper, and,
ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the
role of Client Services Manager

Principal responsibilities

Global Trade & Receivables Finance (GTRF) Client Services is a client facing
unit within GTRF Services who
* take full ownership of clients' transactional needs and coordinate between clients, Transaction Services, Business Development, GSD (where applicable), CMB, GBM & other internal/ external parties for transaction fulfilment and service performance
* advise clients on trade transactional practices & products
* interact with clients (and clients' customers, applicable to RF) to collect client payments & apply risk controls
* encourage client adoption of self-serve solutions to enable proactive service
* understand clients' transactional routines, build relationships & identifies potential increases in
revenue flows for Business Development to explore
* monitor client experience, client feedback & service quality
Requirements
Requirements
* Knowledge and experience in GTRF products/ processes and client service is essential
* High commitment to service excellence and client relationship management
* A passion for serving clients and managing people
* ‎3-‎5 years of experience in GTRF products/ processes and client service
* Strong interpersonal, influencing and communication skills
* Strong multi-tasking and problem solving skills
* Strong relationship-building skills
* CDCS or CSDG certification is required.

Due to the urgent hiring need, candidates with immediate right to work locally
and no relocation need will be prioritised.

The chosen candidate for this role will be required to undergo enhanced
vetting. Subject to local laws, this will require the individual to
satisfactorily pass a series of additional checks as part of the recruitment
process and on an ongoing basis, if appointed to the role. HSBC Group reserves
its position with regard to any steps which it may take in relation to any
material adverse findings which arise either when the checks are originally
completed, and/or if relevant, on an ongoing basis. For more information about
the enhanced vetting for this role please contact the recruiter for this role.

You 'll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where
all employees are valued, respected and opinions count. We take pride in
providing a workplace that fosters continuous professional development,
flexible working and, opportunities to grow within an inclusive and diverse
environment. We encourage applications from all suitably qualified persons
irrespective of, but not limited to, their gender or genetic information,
sexual orientation, ethnicity, religion, social status, medical care leave
requirements, political affiliation, people with disabilities, color, national
origin, veteran status, etc., We consider all applications based on merit and
suitability to the role."

Personal data held by the Bank relating to employment applications will be
used in accordance with our Privacy Statement, which is available on our
website.

Issued By HSBC Electronic Data Processing (India) Private LTD