GTRF Client Services Associate, GSC

The health and safety of our employees and candidates is very important to us.
Due to the current situation related to the Novel Coronavirus (‎2019-nCoV),
we're leveraging our digital capabilities to ensure we can continue to recruit
top talent at the HSBC Group. As your application progresses, you may be asked
to use one of our digital tools to help you through your recruitment journey.
If so, one of our Resourcing colleagues will explain how our video-
interviewing technology will be used throughout the recruitment process and
will be on hand to answer any questions you might have.

Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC
and discover how valued you'll be.
HSBC is one of the largest banking and financial services organisations in the
world, with operations in ‎64 countries and territories. We aim to be where the
growth is, enabling businesses to thrive and economies to prosper, and,
ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the
role of GTRF Client Services Associate.

Principal responsibilities

HSBC Global Trade and Receivables Finance is one of the largest trade services
organisations in the world, offering a comprehensive range of forward-thinking
supply chain and traditional trade solutions. It has been repeatedly
recognised by the industry's most prominent publications and associations in
numerous awards for its strength in combining innovation and service
excellence with end-to-end client solutions.

• Delivers the UK's GTRF Client Services(CS) strategy and operating model, aligned with the global GTRF CS target operating model through;


• Contribute to achieving the overall business objective of revenue growth through revenue retention, reduced sales time on service, proactive management of GTRF service performance and increased clients' usage of self-serve solutions;


• Handle, own and resolve clients' transactional issues and complaints;


• Coordinate with Transaction Services staff, GSD (where applicable), BDMs, RMs and other internal/ external staff for service performance and issues.

Requirements
Requirements :

• Orientation to client service and a good understanding of service principles and practices


• Knowledge of GTRF products/ processes


• Strong interpersonal, influencing and communication skills


• Strong multi-tasking and problem solving skills


• Strong relationship-building skills


• ‎2-‎4 years of experience in GTRF products/ processes and/or client service


• CDCS or CSDG is required.

Due to the urgent hiring need, candidates with immediate right to work locally
and no relocation need will be prioritised.

The chosen candidate for this role will be required to undergo enhanced
vetting. Subject to local laws, this will require the individual to
satisfactorily pass a series of additional checks as part of the recruitment
process and on an ongoing basis, if appointed to the role. HSBC Group reserves
its position with regard to any steps which it may take in relation to any
material adverse findings which arise either when the checks are originally
completed, and/or if relevant, on an ongoing basis. For more information about
the enhanced vetting for this role please contact the recruiter for this role.

You 'll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where
all employees are valued, respected and opinions count. We take pride in
providing a workplace that fosters continuous professional development,
flexible working and, opportunities to grow within an inclusive and diverse
environment. We encourage applications from all suitably qualified persons
irrespective of, but not limited to, their gender or genetic information,
sexual orientation, ethnicity, religion, social status, medical care leave
requirements, political affiliation, people with disabilities, color, national
origin, veteran status, etc., We consider all applications based on merit and
suitability to the role."

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