Client Services Manager

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From brilliant creatives, to technology trailblazers, across the globe, WBD
offers career defining opportunities, thoughtfully curated benefits, and the
tools to explore and grow into your best selves. Here you are supported, here
you are celebrated, here you can thrive.

The Job
As Client Services Manager for CNN International Commercial, you will be
responsible for helping to manage some of the businesses' most high profile
and complex clients based across the African region.
You will be working with our Advertising Sales teams' largest clients across
the African region and will be responsible for leading the day-to-day
communications with the clients, its agency and stakeholder partners, and all
relevant internal teams and departments, to ensure the successful delivery of
campaigns executed across CNN platforms.
You will be responsible for coordinating multiple deliverables internally and
will be part of the Global Client Servicing Team at CNNIC. Your main objective
will be to deliver the best possible business outcomes for clients working
with CNN.
The Daily
* Building strong, positive, proactive and collaborative working relationships, both internally across CNNIC and the Editorial Network, and with the client team and their relevant agency partners.
* Establishing and leading the internal campaign management processes;
* Lead the focus of the internal teams to ensure the business is delivering the requisite quality of work within the required timelines.
* Create and develop requisite work status trackers and reporting for the core campaign team (e.g. Create Brand Studio, Editorial, Ad Sales, Revenue Strategy, PR, Sales Operations, and Audiences & Data etc).
* Diarise and run regular check in meetings and calls (internally and with the client and its partners).
* Drafting and sending agendas for those meetings/calls, as well as circulating minutes and action points promptly afterwards.
* Ensuring prompt and timey approval for all content and production deliverables.
* Working with Sales, Revenue Strategy, Audiences & Data, Editorial Insights and any other required internal team to deliver the required client reporting.
* Working and liaising with the other CS team members around the world to create a new globally established best practice way of working
* Manage and lead the day to day client communications throughout the campaign planning and delivery phase;
* Delivering smart, proactive client communications - the CS Manager will work alongside Sales and become the day to day POC for all relevant client communications and interactions.
* This includes diarising regular check in client meetings/calls, drafting and sending agendas for those meetings/calls, and follow up with timely minutes and action points and deliverables.
* The CS Manager is also responsible for ensuring clients are adhering to agreed SOW and deliverables at the point of contract. This includes managing all production timelines and deliverables, and where applicable managing all approvals to ensure budgets and timelines are being met.
* Adding value beyond campaign delivery to a client's experience of working with CNN, both to help and ensure incremental renewal discussions, but also to help Sales team to unearth and explore additional business opportunities outside traditional media budgets and scopes.
The Must Haves
*
Solid experience in client services/client and account management.
* Excellent understanding of how clients are buying and executing media campaigns across the TV, digital and social media landscape.
* Experience and understanding of sponsored editorial and/or branded content campaigns, and how they 're executed across traditional and non-traditional media channels.
* Must be adept and comfortable at managing high profile and complex campaigns, with multiple internal and client stakeholders.
* Comfortable working directly with senior level clients and their agency leads.
* Comfortable leading internal and client facing stakeholder meetings and calls.
* Outstanding relationship management skills
* Culturally sensitive
* Highly motivated, proactive, dedicated and creative
* Experience in international media or publisher working across diverse advertiser sector
Additional Information
* Some travel may be required
How We Get Things Done …
This last bit is probably the most important! Here at WBD, our guiding
principles are the core values by which we operate and are central to how we
get things done. You can find them at www.wbd.com/guiding-principles/ along
with some insights from the team on what they mean and how they show up in
their day to day. We hope they resonate with you and look forward to
discussing them during your interview.
The Legal Bits …
Warner Bros. Discovery embraces the opportunity to build a workforce that
reflects the diversity of our society and the world around us. Being an equal
opportunity employer means that we take seriously our responsibility to
consider qualified candidates on the basis of merit, regardless of sex, gender
identity, ethnicity, age, sexual orientation, religion or belief, marital
status, pregnancy, parenthood, disability or any other category protected by
law.
If you're a qualified candidate with a disability and you need a reasonable
accommodation in order to apply for this position, please contact us at
[email protected].