The Position
Summary
You will support the team to partner with Ecosystem stakeholders through
sensing the challenges and opportunities and co-creating innovative customer
centric solutions. You will also support the team with data analytics to
create efficiencies and customer centric solutions.
Moreover, you will support internal and external process improvements
including automation and waste reduction in addition to backing up the team
with ad hoc supply chain tasks as well as Inbound and Outbound operations.
Your Responsibilities
* Create periodic and ad-hoc insightful reports from multiple data sources
* Manage the communication, initiation and maintenance of Matrix & IMIP systems
* Support the supply chain customer portal roll out
* Collaborate with the data and insights teams to create synergies and better customer interfaces for users
* Co-create with PODs supporting dashboards
* Work with the robotics and automation team to initiate and maintain the process through the experts network
* Act as project coordinator for customer centric co-creating workshops and projects
* Connect with non-traditional stakeholders to find innovative solutions
* Collect customer feedback and insights through CCX questionnaires
* Support in demand planning, sales order creation, trucking plans and distributors warehouse coordination
* Manage different customers' complaints
* Create KPIs reports and follow up CAPAs
Who You Are
* You hold a University degree (Business or Pharmacy)
* You possess the following skills:
* Customer centricity
* Digital literacy
* Risk taking and experimentation
* Learning agility
* System thinking
* Entrepreneurial thinking
* Analytical skills
* Project Management skills
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the
frontiers of healthcare. Working together, we 've become one of the world's
leading research-focused healthcare groups. Our success is built on
innovation, curiosity and diversity.
Roche is an Equal Opportunity Employer.
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