Key Responsibilities:
* Ensure Sales reps are supported using the standard channels and build long-term trusting relationships with the customers to ensure they realize full value from their investment with Maersk
* Ensure internal alignment on customer's goals and sales strategies.
* Continuously assess customer progress toward stated goals and drive expected results in the areas of adoption, usage, business value, friction and overall relationship
* As a customer advocate, ensure customer needs are met and account issues are resolved quickly, leveraging resources from across the company as needed
* Manage the Allocation process and coordinate with customers to ensure they deliver on the commitment.
* Manage the tender handling process and co-ordinate with TCM to ensure a comprehensive and competitive offer is submitted to the customers
* Co-ordinate the L&S Quoting & contracting process with the relevant stakeholders
* Timely contract renewals & contract management
Who we are looking for:
You have a commercial mindset and respond positively and actively to
challenges. You might have a relevant background in sales or experience with
customer service and the industry. You are a well-organized individual and
thrive in a hands-on role in a fast-paced environment.
We are looking for someone meeting and exceeding the following criteria:
* Sound commercial acumen
* Excellent interpersonal, presentation and communication skills
* Ability to navigate through systems and processes, while operating in a structured manner
* Self-driven and result oriented
* Strong sense of urgency
* Excellent stakeholder management skills
* High-level understanding of Maersk's product offerings and solutions
* Relevant tertiary education
* Prior experience in Sales/Account Management would be considered a bonus!
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