Builds strong relationships with customers to gain an understanding of
their business, delivers excellent customer service and maximises sales
opportunities.
Responsibilities
Ensure Sales Reps are supported using the standard channels and build long-
term trusting relationships with the customers to ensure they realize full
value from their investment with Maersk
* Ensure internal alignment on customer's goals and market strategies. Partner with the cross-functionals Maersk teams to develop and execute omni channel digital marketing strategies that maximize the value for customers
* Continually assess customer progress toward stated goals and drive expected results in the areas of adoption, usage, business value, friction and overall relationship.
* As a customer advocate, ensure customer needs are met and account issues are solved quickly, leveraging resources from across the company as needed.
* Manage the allocation process and coordinate with the customers to ensure they deliver on the commitment.
* Manage the tender handling process and co-ordinate with TCM to ensure a comprehensive and competitive offer is submitted to the customers
* Coordinating the LnS quoting and contracting process with the relevant stakeholders.
* Timely contract renewals & contract management.
Accountable for
* Customer NPS
* Commitment and compliance
* Invoice timeline
* Invoice quality
Consulted about
* Contract Management
* Sales outstanding's
* Customer Performance
Critical competencies
* Account Management execution
* Commercial knowledge
* Excellent communication skills
* Building customer relations
* Stakeholder Management
* High-level product understanding including how to solve different customer pains
Are you committed to delivering a world class service to customers? Do you have a proactive approach and a positive can-do mind-set? Are you an excellent communicator, with incredible attention to detail and the ability to take on multiple tasks in a constantly changing environment? …
Key Responsibilities: * Ensure Sales reps are supported using the standard channels and build long-term trusting relationships with the customers to ensure they realize full value from their investment with Maersk * Ensure internal alignment on customer's goals and sales strategies. * Continu…
## **About Andela** Andela exists to connect brilliance and opportunity. Since 2014, we have been dedicated to breaking down global barriers and accelerating the future of work for both technologists and organizations around the world. For technologists, Andela offers competitive long term career o…
Siemens Logistics is searching for an experienced Customer Success Manager for High Touch customers in order to strengthen the team for solution delivery and ongoing customer engagement with the ability to consult our clients to achieve their desired outcomes. Customer Success Management is not Cus…
Kitopi is the world's leading tech-powered multi-brand restaurant. With a mission to satisfy the world's appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in spa…
In a world where trades are happening faster than ever to answer our needs, where sustainability is not just an option anymore, clarity and trust in the information we trade with are a must. So, say hello to Kpler! We exist to facilitate sustainable and efficient trade to meet the changing needs of…
**Our Journey** **We are on a mission to accelerate 100 million careers.** Qureos is a community where emerging talent, mentors and business connect. We help young professionals to learn in-demand skills with industry experts through micro-cohorts and build their portfolio with paid apprenti…
**Principal Accountabilities** * Focal point for customer's express and ecommerce shipping requests * Assist customers on status of their shipment, outstanding shipments or tracking. * Manage end to end shipment life cycle liaising with all internal and external stakeholders * Proactive…
**WHO WE ARE** Here at FPG we believe in the potential of people. We transform front desk operations into profit centers for the leading hospitality brands worldwide by elevating the performance of their frontline agents, while enhancing guest satisfaction, through our proprietary software IN-Gau…
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Customer Success is integral to our long-term success as a company. Our Customer Success Managers (CSM) team are trusted advisors: from the point of sale and extending through onboar…