Sales Assistant

Bring your passion. Build the future.
Sales Assistant

What you'll do
Under dynamic and complex environment, the Sales Assistant needs to support
the team to deliver incremental growth and profitability via strong and
profitable relationships with customers and effective communication and
collaboration internally.

We bring
* A dynamic work environment with many challenges that give you the possibility to work autonomously and with a team in finding the right solutions. You are giving the freedom to be creative and proactive.
* An inclusive team with respect for everyone.
* Flexibility at work
* A good Collective Labor Agreement and competitive salary.
* We offer you the possibility to grow and develop yourself professionally and personally.

Your key responsibilities
* Own the order to cash process and partner with Account Managers on the customer relationship
* Receive orders from customers through different channels (e.g. email, phone, eCommerce, EDI), create orders in SAP and communicate confirmation/acknowledgement to customers and own the order including changes
* Check orders received, i.e. Available to Promise check (liaise with supply chain) to respond back to the customer within ‎48 hours, validate quotation of the order price and payment terms, options for improving order pattern
* Receive, own and communicate with customers on logistic complaints. Process and surveillance of Customer Complaint and identify potential problem and source of solution.
* Coordinate formulation and technical requests from customers with relevant internal stakeholders.
* To coordinate MEA Distributors Activities
* To organize and maintain the managers (digital) agenda:
* To handle all incoming and outgoing post and e-mail messages:
* To handle telephone calls and requests:
* To provide administrative support:
* To provide facility service:
* Administering CEP / DMF from customers/distributors
* Backup key account manager
* Customer requests for third party audit reports
* Ecommerce support

You bring
* Bachelor's degree (preferably science based).
* At least ‎3 years experience as an assistant in the business context.
* Excellent skills in MS Office (Word, Excel, Powerpoint and Outlook).
* Familiar with Incoterms, liability matters pertaining to Insurance
* Solid understanding of SAP R3 SD Module
* Accurate, solution-oriented and customer friendly communication style (phone/email
* Excellent interpersonal skills.
* Excellent communication, both written and verbal in native language.
* Very good command (written & verbal) of English and French is a prerequisite
* Have a "can do" attitude.

About Marketing & Sales
Marketing & Sales are two distinct functions with different responsibilities
that come together towards a powerful shared purpose - to create brighter
lives for all. How? By understanding the needs of our customers and offering
solutions that promote their success and impact, today and in the future.

How to apply
Interested in this position? Please apply on-line by uploading your resume in
English via our career portal. The procedure will generally be in line with
the DSM application process outlined on the DSM career website. Due to privacy
regulations we can only actively interact with applications via our career
portal.
*
For further information, please contact Lamiaa SAIF, Talent Acquisition
Business Partner ([email protected]).

Royal DSM is an equal employment opportunity and affirmative action employer
and all qualified applicants will receive consideration for employment without
regard to race, color, religion, sex, national origin, age, protected veteran
status, status as a qualified individual with a disability, or any other
characteristic protected by law.
Royal DSM and its associated companies deliver annual net sales of about €‎10
billion with approximately ‎23,000 employees. The company is listed on
Euronext. For more information about DSM see http://www.dsm.com