Amazon strives to be Earth's most customer-centric company where people can
find and discover virtually anything they want to buy online. By giving
customers more of what they want - low prices, vast selection, and convenience
- Amazon.in continues to grow and evolve as a world-class e-commerce platform.
Amazon's evolution from Web site to e-commerce partner to development platform
is driven by the spirit of innovation that is part of the company's DNA. The
world's brightest technology minds come to Amazon to research and develop
technology that improves the lives of shoppers and sellers around the world.
Job Summary: Technical investigator would help us increase the accuracy of
returned products grading. This means he/she classifies the status in which
the product was received in the warehouse. Detects whether it should be sent
back to the sellable inventory or not. This includes looking for signs of
customer use/damages, carrier damage or manufacturing defect of the received
products. Key job responsibilities The successful candidate will own the
grading of high value returns. He/she would inspect and grade returns in the
warehouse to clearly identify their received status disposition. He/she would
be able to point out if a product is used/ damaged by inspecting the product
visually and testing its functionality. He should also have the technical
knowledge to figure out if the product is switched by a replica or a high
imitation copy. He/she must have technical background in dealing with
electronic products (mobiles, electronic household items, computers) to be
able to carry out the tasks assigned efficiently. He/she must be an effective
leader and communicator working with our most important partners, as well as
with internal colleagues and groups. He or she will have strong business
judgment with a track record of strong ownership values and relationship
management skills. He/she is expected to deal with internal teams (LP/ abuse/
LM) and follow up with them until the task is completed. A day in the life
Basic Qualification and Skills Required * An understanding of and passion for
e-commerce. * Work experience is preferred (2 - 3 years). * Experience in
quality assurance, manufacturing, buying, selling and servicing of electronic
products . Ability to cross functionally communicate with other teams with
thorough follow up to deliver results . Technical expertise and passion and
knowledge of electronic products/ gadgets * Good written and verbal
communication skills * Strong numerical and analytical aptitude * Ability to
think and react in a high-energy, fast-paced environment * Good organizational
skills including prioritizing, scheduling, time management, and meeting
deadlines * Detail-oriented * Smart, enthusiastic, hard-working, and creative.
* Innovative, team oriented, and have a desire to participate in change and
appreciate a dynamic environment with rapidly changing priorities.
+1 year technical service experience
* University degree * 2 years of relevant work experience * English language skills in terms of listening, speaking and writing skills * Microsoft Office skills - Excel is the most important * Excellent web browsing skills * Sharp eye on details * Multitasking skills * Customer-centri…
* University degree * 2 years of relevant work experience * English language skills in terms of listening, speaking and writing skills * Microsoft Office skills - Excel is the most important * Excellent web browsing skills * Sharp eye on details * Multitasking skills * Customer-centri…
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