Key Account Manager

Saudi Aramco, one of the world's leading integrated energy and chemicals
companies, and international contract logistics provider DHL Supply Chain have
signed a shareholders' agreement to establish a New Company for Procurement
and Logistics Hub in Saudi Arabia to enhance supply chain efficiency and
sustainability. It would be the region's first hub catering to customers in
the industrial, energy, chemical, and petrochemical sectors.
The joint venture aims to be operational in ‎2025 and provide reliable end-to-
end integrated procurement and supply chain services for companies across the
industrial, energy, chemical, and petrochemical sectors. Our focus customers
in the short term will be Saudi Aramco and its own Affiliates. In the long
term, all the industrial sectors within Saudi Arabia, and the ultimate goal is
to reach the MENA region.

Right now, we are seeking a dynamic person to take on the Key Account
Management Manager role relating to DPDHL JV based in Al Khobar.

Objective:
* As a Key Account Management Manager, your primary responsibility is to develop and execute a functional strategy to expand and maintain our customer base. You will work towards achieving net growth, revenue, profitability, and service targets for our key accounts in line with company guidelines, policies, and financial objectives.
* Effective communication with our customers at DHL is a crucial aspect of your role, and you will need to understand and address their needs accordingly. Your duties will also include creating and delivering targets based on agreed account plans, building and maintaining strong relationships with our Key Account(s), and engaging in contract logistics selling activities that align with our key account management program standards.
General Responsibilities:
* Develop account plans aligned with the company's strategic goals and execute with budget. including account planning, revenue targets, service goals, etc.
* Build relationships with local and regional businesses, institutions, and other stakeholders.
* Interpret key trends and developments impacting business and identify change.
* Lead, direct, coach, and develop the performance of the Account Management team.
* Support the team in building proposals and supporting contract negotiation.
* Oversee and control sales activities and initiatives related to key accounts across the country with a significant impact on overall results and objectives.
* Communicate, support, and coordinate specific customer requirements with DHL and monitors monthly performance against set targets.
* Ensure immediate actions are taken in case of deviations, including timely and accurate reporting.
* Contribute to defining pricing strategies and contract negotiations for the accounts at the country level.
Qualification & Skills:
* Bachelor's Degree in accounting, economics, marketing, business administration, or in a relevant field.
* Master's degree (or equivalent through proven experience) in a relevant field (preferable).
* ‎8+ years' experience in Key Account Management. Minimum of ‎5 years' experience in the Middle East in a managerial Key Account Management role.
* Fluency in Arabic and English with excellent written and verbal communication skills.
* Strong Customer Focus and presentation skills with the ability to work effectively in a matrix team environment.
* Strong experience in Contract Logistics, especially in Industrial Sectors (energy, Engineering and manufacturing, Chemicals, etc.)
* An existing network in Saudi Arabia is highly desirable.
* Strong personality, goal-minded and proactive approach to teamwork, development of relationships, and tenacity to seek out all possible opportunities.
* Demonstrable ability to both exceed targets and work to tight deadlines efficiently.
* Ability to Influence and challenge key stakeholders effectively.
* Knowledge of Product Marketing, B2B Marketing, Brand Development, E-Commerce, Advertising Campaigns, and Media Relations & Press.
* Strong Customer Focus and presentation skills with the ability to work effectively in a matrix team environment.
We offer:
* Opportunities in an international company where you can contribute your ideas and skills to move towards our shared goals.
* Possible further career development.
* Competitive salary.
* Multifarious benefit program.