Key Account Manager

Deutsche Post DHL (DPDHL) is the logistics provider of the world with over
‎520,000 employees in more than ‎220 countries and territories. DHL Global
Forwarding, Freight (DGFF) is the Group's air, ocean and road freight
specialist. We offer standardized transport as well as highly specialized end-
to-end solutions to customers in a wide range of industries globally.

Connecting People. Improving Lives.

Currently, we are seeking for Key Account Manager in this role, the
successful candidate will:
*
Develop and maintain strong existing customer relations and loyalty through
ensuring customers satisfaction.
* Interface with customers to respond to questions, requirements and expectations.
* Has the primary duty to achieve personal target according to budget and to achieve high KPI score necessary for payout.
* Monitor the competition, obtain competitive information and share with other DHL stakeholders.
* Build rapport and credibility with management, sales and operations departments.
* Make sure he/she are very knowledgeable with product details.
* Support the company and products goals by:
* Develop key tools needed to support customer capture of new opportunities.
* Identify/develop Market new products & services.
* Maintain pro-active communication/relationship with colleagues and managers.
* Follow the sales team plans to expand the business needs were required
* Ensures implementation of Business Development opportunities within the country
Key Responsibilities
Key Tasks
* Develop and maintain strong existing customer relations and loyalty through ensuring customers satisfaction.
* Interface with customers to respond to questions, requirements and expectations.
* Taking a big part on collection and payments procedures.
* Identify/Work/Close Key Target customers together with local TLM & Vertical Managers.
* Coordinate with internal sales colleagues to bring opportunities to deal closure.
* Maintain close cooperation with Operations & Products pricing team.
* Make sure he/she is actively selling all services under the umbrella of the organization.
* Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness
* Develop a team spirit and multitasking capabilities within the team

Job Skills, Qualifications & Experience:
* Sales ability and demonstrable full knowledge of the sales process and sales KPIs
* Confidence in presenting technical and marketing data to clients and colleagues.
* Excellent organizational and time management skills.
* Knowledge of logistics business, services, practices and company policies and procedures.
* Confident negotiator and ability to close the deal.
* General understanding and use of word processing, spreadsheets/databases, presentation software and internet.
* Minimum ‎5 years experiences in Logistic Industry and similar position.
* We offer:
* Competitive sales incentives schemes and other benefits.
* Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
* Possible further career development

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world 's leading logistics provider with
operations in over ‎220 countries. Visit our career site on the web at
https://www.logistics.dhl/us-en/home/careers.html

Our T OP EMPLOYER prestigious certification attests to our best-in-class
efforts to attract and retain talent by fostering a positive work environment
and encouraging personal and professional development among employees. The
development of talented women in our organization will be a focus for us and
an important part of our DGF Strategy ‎2025.
We aspire to become the undisputed leader in our industry, when people think
of forwarding; we want them to think DGF because we have:

• **The largest global network with more than ~‎30,000 passionate employees


• **The most efficient processes and fastest response times


• **The best solutions and best customer service
  
  Our Vision: The Logistics Company for the World.
  Our Mission: Excellence. Simply Delivered.
  Our Purpose: Connecting People, improving lives.
  Our Values : Respect & Results
  Our Goals: Employer, Provider, and Investment of Choice, Living
  Responsibility
  DHL Global Forwarding is an equal opportunity employer. We evaluate qualified
  applicants without regard to race, color, religion, sex, sexual orientation,
  gender identity, national origin, disability, veteran status, and other
  legally protected characteristics.