Sales Support Administrator

Create a better future!
Do you want to make a difference in the world and contribute to a sustainable
future?
We believe we can develop the technology and gain the know-how to make that
difference, tackling the climate challenge. It's a big responsibility, and we
have committed to do it. We have launched our ambition, Mission Zero -
enabling our customers to move towards zero emissions in mining and cement.
We need your skills, curiosity, and drive for change to fulfil our goal.
Together, we enable our customers to produce the materials needed for a better
future.
FLSmidth's Pumps, Cyclones and Valves (PCV) product group is home to some of
our most exciting solutions, an energetic team and has exceptional business
momentum. The Middle East mining industry is going through a significant
growth phase and FLSmidth is positioned well within this market.
Purpose of the role
Based in Saudi Arabia, the purpose of the Sales Support Administrator is to
provide a vital support function in our Pumps, Cyclones and Valves (PCV) sales
and service teams and ensure communication is driven to all the responsible/
involved stakeholders.
This impactful role contributes directly to the day-to-day sales and customer
support, takes part in order fulfillment, and delivers administrative support
to colleagues with the objective of ensuring order fulfillment to increase
customer satisfaction and build long term profitable relationships
Key responsibilities
* Takes responsibility for receiving and actioning customer PCV related RFQs and Purchase Orders from their portals or email transmissions.
* Captures the requests in the relevant system and communicates with the internal stakeholders.
* Follows up on pending requests at agreed intervals and escalates to the relevant leadership. Reports on customer activity, orders and deliveries
* Prepares proposals for spare parts and service requests within the defined territory/customer set.
* Gathers pricing, purchasing, shipping and technical information from suppliers as needed for proposal.
* Executes orders for spare parts, loads within the relevant system and prepares order acknowledgements.
* Prepares invoicing documents and follows up on service contracts.
* Collaborates with colleagues in own and other departments on questions relating to technical issues, products, services, pricing etc. during proposal and order execution.
* Engages with customers proactively regarding their requests, maintains strong professional relationships and strives to improve the customer experience.
* Supports inventory analysis and planning
* Continuously strives to improve their own capabilities through development activities as well as making the team stronger and finding ways to increase efficiency.
* Promotes a culture of personal and team safety, including others who may be affected by the company's operational activities.
* This role will also involve being a part of projects aimed at developing the FLS capabilities, and in some cases even lead projects/initiatives.
* Although this role is focused on PCV, collaboration with the rest of the regional sales/service team will be essential to make FLS more effective and competitive as a solution provider across product lines.
Accountabilities
* Customer experience. (Ease of doing business with FLS, response time, issue resolution)
* Internal process efficiency. (Reaction time, follow-up frequency)
* Accuracy of communication, reporting and data management
* Professional development (‎70/‎20/‎10 & Core behaviors)
* Collaboration and impact on the team
* Personal safety and professional conduct.
What you Bring:
* Tertiary education (Diploma/Degree) in supply chain, procurement, business administration, engineering or related field.
* Customer service experience (3years)
* Aftermarket/Spare parts experience (2years)
* Preferred industry experience: Mining, heavy equipment, natural resource processing, construction and manufacturing
* Experience with international trade and logistics
* Experience in handling inventory
* Detail oriented and independent
* Able to manage priorities, workload and meet deadlines
* Languages: Fluent in English and Arabic
* MS Office proficient in Outlook, Word, PowerPoint and Excel in particular
* CRM experience
What we offer

As an equal opportunity employer, FLSmidth embraces diversity and equality by
promoting an environment of inclusion. We encourage applicants of all
backgrounds and perspectives to apply - the more diverse our employees are,
the stronger our team is.