After Sales Support Policy Administrator

We are Allianz Partners. The leader in assistance and insurance solutions in
the areas of international health, assistance, automotive and travel
insurance. Allianz Partners is a global family of over ‎19,000 employees across
‎78 countries. This role is in the International Health part of the business,
which has a number of well-known customer facing brands such as Allianz Care,
Nextcare and Medi24.
The International Health line of business provides international health, life
and disability insurance and services, reinsurance and administration services
to a wide range of customers. These include multinational companies,
intergovernmental organisations (IGOs), non-governmental organisations (NGOs),
private individuals, families and students. Our mission is to ensure that
customers have access to quality healthcare through our support, care and
commitment to go the extra mile. We are a truly global health partner for our
customers, ensuring fast and simple access to the best advice, treatment and
value for our customer.
Main Tasks:
Manages inclusion of new members into the client scheme and database system.
Performs data error-correction, member upgrades, member deletions and
alteration of client database to meet client's requirements.
Maintains high quality of card-printing to satisfy clients' preset standards
of service.
Issues periodic or daily reports on performance.
Meets further complex requirements, such as designing, photo-editing, etc.
Keeps accurate records on the various activities for internal and external
review.

• Behavioral Requirements :
  Strong customer services orientation.
  Keen attention to detail.
  Demonstrable time management skills.
  Problem Solving skills and ability to work under pressure to tight deadlines.
  Ability to work well as part of a team-contribute to building team spirit, aid
  others to succeed.
  Ability to comprehend, capture as well as interpret basic customer
  information.
  Ability to produce accurate reports on production as and when needed.
  Customer & Market Excellence:
  Strive for excellence at every touch point with the customer
  Foster state-of-art technical/operational knowledge and strive for continuous
  simplification
  Be the benchmark
  Collaborative Leadership:
  Empower the team and provide purpose and direction
  Develop people, provide feedback and care to employee wellbeing
  Collaborate and exchange best practice
  Entrepreneurship:
  Act on opportunities, anticipate trends, take risk, and promote a culture that
  allows for honest failure
  Take ownership and responsibility
  Embrace innovation and a culture that allows to make decisions without fear of
  retribution
  Trust:
  Act with integrity, honor commitments, tell the truth
  Foster diversity and inclusiveness
  Act transparently and promote corporate social re
  Minimum Requirements :

Bachelors Degree ; Medical background preferred.
Knowledge in Project Coordination is a plus.
Legally permitted to work in the country of operations.
Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet
navigation and research skills.

Job Level:
Entry Level
Location:
EG
Available until:
‎31/‎05/‎2023
Area of Expertise:
Operations
Unit:
Allianz Partners
Employing Entity:
Nextcare Egypt
Job Type:
Full-Time
Remote Job:
‎100% on-site
Employment Type:
Permanent
ID:
‎27484