Assistant Relationship Manager

Role Overview
* The role holder will proactively support Relationship Managers enabling them to deliver best in class service to existing and prospective customers. The role holder will provide extensive support and is accountable for oversight and hands-on delivery of various activities including, end-to-end credit application process including, preparation of credit applications based on thorough analysis of the financial reports, research and other data sources / market intelligence, supporting RMs on credit related operations, facilitating timely execution of facility offer letters and draw downs, liaising with onshore/offshore credit, service delivery and product support teams, managing customer interaction on perfection of securities, mandate documentation.
* The role holder is responsible to ensure high levels of credit proposals quality and timely security documentation acting as a catalyst for delivery of expected contribution towards Annual Operating Plan and improved client engagement scores. The role holder is also responsible for consistent execution of controls for effective risk management from a legal, compliance, operational and reputational perspectives. The role holder will closely work with Relationship Managers on varied set of activities in essence maximizing the client facing time for latter.
* The role holder will operate within the Bank's risk and operational guidelines and is responsible for ensuring that organizational standards are maintained and that the Banks policies and procedures are adhered to in order to mitigate risk.
* The role holder will also take responsibility for dealing with all aspects of clients' renewal applications and working on ad hoc projects including (but not limited to): concern lists, sector analysis, client portfolios and others as required.
* The role holder is also responsible on all aspects of risk analysis, monitoring and implementation of controls.
Duties & Responsibilities:
* Provide support to the Relationship Managers (RMs) to enable them to optimise the potential value of client relationships, improve client engagement and deliver needs-based solutions and fair outcomes for customers
* Enable proactive client management by attending client meetings with Relationship Manager as necessary, and acting as the first point of contact for customers on daily credit-related enquiries
* Prepare appropriate analysis, proposals and presentations to prospective customers
* Support the RM on day-to-day activities including client planning, pipeline management, co-ordination with product partners and ensuring data and call reports are accurately and timely updated
* Undertake financial, credit and profitability analysis, and prepare the accounts remarks
* Support the RM with third party liaison, including discussions with external lawyers and valuers
* Collaborate with Group colleagues to deliver appropriate needs-based solutions for customers
* Work closely with Service Delivery and co-ordinate the end-to-end credit process, review their deliverables and resolve issues
* Monitor credit risk, including concern lists and credit control reports, and analyse management information
* Provide ongoing risk monitoring in areas concerning Global Standards and Anti-Money Laundering & Sanctions alerts, and act as an escalation point for risk issue response
* Ensure consistent application of Group Policy and adhere to regulatory, financial, and legal standards to minimise business and reputational risks
Requirements
Qualifications & Required Skills/Experience:
* Candidate must hold credit course certificate
* Experience in handling customers
* Strong analytical skills
* Strong stakeholder management skills
* Experience in financial, credit and profitability analysis
* Strong Written and oral communication skills are important
* Strong interpersonal skills, with a particular emphasis upon inspiring, influencing and negotiating in dealing with customers and colleagues