Manager Estates and Transactions

Role purpose :
The Estates & Transactions Management (E&TM) Supplier Manager is responsible
for managing the real estate portfolio, covering transactional activity and
estates management, combined with with responsibility for all EM & T
outsourced suppliers deployed to deliver these services.
The role holder 's key tasks will include the following:
* Implementation of Group policies, Standard Operating Procedures (SOPs), best practice and standard reporting to the business in relation to Estates Management & Transactions (EM&T) and/or Regional Transaction Partner ('RTP') contract scope of services.
* Plan, direct and control delivery and operation of Estates Management (EM&T) within a country (in partnership with Supplier providers, as appropriate).
* Plan and manage EM&T and/or 'RTP' activity in alignment with Group CS strategy, as advised by Regional PWE Lead/Office & Network Planners
* Management of portfolio data and Secondary Data, its accuracy and completeness, ensuring all changes and updates are submitted in a timely manner in accordance with SOPs
* Management of all lease-related payments (rents, service charge, etc.), ensuring all are validated before payment (e.g. by Accounts Payable) in accordance with SOPs.
* Day-to-day property management of the portfolio, acting as principal interface with Landlords and sub-tenants, in accordance with EM SOPs. This includes all relevant Permits and Landlord Consents.
* Oversee the delivery of all BAU & 'RTP' transactions, ensuring these are delivered in accordance with SOPs. Ensure all transactions are properly recorded on the Transactions Tracker. Ensure all Due diligence (Sanctions and ABC completed)
* Manage and/or support any Insurance Reinstatement Cost Assessments and annual Asset Valuations, instructing and liaising with the supplier(s) as necessary.
* Integrate EM & T/'RTP' planning, processes and delivery with:
* Other CS functions (Facilities Management, Capital Projects, Governance & Standards, etc)
* Other supporting functions within HSBC (i.e. Finance, Legal, Procurement, etc.)
* External suppliers
* Appropriately balance risk considerations with cost considerations in the management and delivery of EM &T.
* Provide feedback to Global Strategy & Operations Management (GSOM) team on Portfolio Data Management performance and suggested enhancements to technology and reporting platforms (e.g. Insight/Horizon/Tableau/Transaction Tracker, etc.).
Impact on the Business/Function
* Ensure delivery and operation of EM and RTP meets business requirements & service levels are achieved.
* Responsible for delivery of the following Estates Management and Transaction functions in accordance with Group standards and processes.
Customers / Stakeholders
* Work within a CS structure to interact effectively with Customer Groups within HSBC in relation to EM and Transactions
* Define and share material that can be used to educate the HSBC business in relation to EM and Transactions.
* Provide support to business lines and deliver any required real estate information
* Develop relationships with in-country COO's as required as relates to the deployment and delivery of the Estates Management & BAU Transaction Services.
* Create a strong working relationship with the Facilities Management
and Capital Projects & Governance & Standards workstreams, and develop clear
RACI models and boundary definition
* Create a strong working relationship with Procurement, Business Continuity, Sustainability, and Risk Management Teams
* Define and share material that can be used to educate and provide guidelines to the vendors in relation to quality assurance
* Responsible for any changes in scope of the vendor
Requirements
Knowledge/Qualifications
* Relevant professional qualification in real estate, ideally in a Property or Estates Management discipline.
* A comprehensive understanding of a broad range of Strategy, EM & T activities and issues faced by large corporates.
* Sound understanding of how banks operate, key challenges faced in the operating environment.
* Degree of expertise and knowledge in relation to Supplier or estates management within a real estate context
* [Degree of expertise and knowledge in relation to analysis of Supplier businesses including finances and customer base]

Experience
* Significant experience managing CS transactions and / or operational portfolios.
* Demonstrated ability to successfully manage multiple real estate related projects with delivery of timely and quality results.
* Demonstrated results in delivering successful risk management and control processes across multiple functions.
* Good understanding of technology platforms available for Estates Management and experience of transformation and deployment.
* Demonstrated results in managing Suppliers
* Demonstrated experience in managing Supplier and stakeholder issues
* Proven ability to prioritise competing demands, and handle ambiguity.

Skills
* Excellent interpersonal and people management skills.
* Strong organisational, planning and project management skills.
* Ability to prepare high level presentations and project summaries for senior executives.
* Strong collaboration and networking abilities to work effectively with colleagues and other departments within the bank
* Excellent communication skills, verbal and written, with ability to build relationships by communicating, influencing and negotiating effectively
* Role model and advocate for HSBC, acting at all times in a way that complies with the bank's code of conduct, ethics, and stance on bribery
* Ability to grasp, understand and independently handle new and existing projects and new ideas.
* Sound business and commercial awareness