Department: Business Solutions
Type: Full Time
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Qualifications
* Will be the first contact with the customers
* minimum of 2 years of experience
* SQL and Networking experience
* Excellent communication and English
* Knowledge of Microsoft Dynamics CRM
Responsibilities
* Responsible for the customer support experience with Microsoft Dynamics CRM
* Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best practices, and transparency within and across teams
* Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
* Taking ownership of customer issues reported and seeing problems through to resolution
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