Support Engineer

About this opportunity

We are now looking for a Support Engineer that will provide technical service
and support to our customers. In this role, you will fix and resolve problems
to stabilize and optimize customer networks. You will configure and integrate
different nodes and solutions in new and live customer networks.
The Support Engineer typically interacts with customer technical staff,
operation managers, service engineers and other groups within the Service
Delivery organization. You may also interact with groups in sales, R &D, 3rd
party suppliers and local authorities.
Working as a support engineer will require a broad knowledge within telecom
and Datacom, covering both hardware, software and network knowledge. You will
work, collaborate, and communicate in an international environment, both with
colleagues internally as well as customers and suppliers to Ericsson. The role
more than often requires you to take on big responsibility and it is important
that you can work independently.

What you will do
*
Handle customer issues as dedicated support, 24x7
* Handle Software Update Management (SUM), Load IPA/EPA/EP packages on Ericsson Core nodes
* Mentor Remote Service Gateway (RSG)
* Drive CSR review meetings with SDM
* Perform preventive maintenance
* Lead technical issues and conduct Root Cause Analysis for emergency avoidance and network stability

You will bring
*
Education: Bachelor 's degree in Engineering
* Minimum ‎5-‎8 years of experience
* Domain experience:
* CS Core domain resource with hands on experience of following Ericsson products:
* MSS domain MSC-S, M-MGW, STP/IP-STP, APG43 Linux and BSP Platform
* UDM Domain nodes covering CUDB, HSS-FE, HLR-FE, EIR-FE, UPG
* Able to manage the parameter and configuration changes with impact analysis on IMS and MSS Nodes. Subscriber data management in UDC architecture
* Mobile Call flows and Protocols understanding, VoLTE call flows, CS Fallback procedure
* Troubleshooting SIP and Diameter protocols handling
* Understanding of Cloud/Virtualization concepts and handling VNF
* Negotiation & argumentation skills
* Planning & organizing skills
* Delivering results & meeting customer expectations
* Presentation & communication skill
* Working with people
* Applying expertise & technology

What ´s in it for you?

Here at Ericsson, our culture is built on over a century of courageous
decisions. With us, you will no longer be dreaming of what the future holds -
you will be redefining it. You won't develop for the status quo but will build
what replaces it. Joining us is a way to move your career in any direction you
want; with hundreds of career opportunities in locations all over the world,
in a place where co-creation and collaboration are embedded into the walls.
You will find yourself in a speak-up environment where empathy and humanness
serve as cornerstones for how we work, and where work-life balance is a
priority. Welcome to an inclusive, global company where your opportunity to
make an impact is endless.

What happens once you apply?

To prepare yourself for next steps, please explore here:
https://www.ericsson.com/en/careers/job-opportunities/hiring-process
Encouraging a diverse and inclusive organization is core to our values at
Ericsson, that's why we nurture it in everything we do. We truly believe that
by collaborating with people with different experiences we drive innovation,
which is essential for our future growth. We encourage people from all
backgrounds to apply and realize their full potential as part of our Ericsson
team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer,
learn more.
Primary country and city: Saudi Arabia (SA) || Saudi Arabia : Riyadh : Riyadh
|| Saudi Arabia : Makkah : Jeddah
Req ID: ‎706892