Description
Job Purpose
Responsible for ensuring that we deliver outstanding customer service to our
global customer base by leading and motivating their team.
Job Responsibilities
Mentor the team on how to provide the best customer experience throughout
customer engagements
Monitor customer conversations and making sure that they are up to our quality
bar
Develop and nurture a strong team culture - focused on the customer while also
living our company values
Manage the technical growth and career development of the team members
Mentor the team on deeply understanding all the technical aspects of our
service in coordination with the Product and the Engineering teams
Mentor the managers on the team to develop as leaders
Partner with adjacent cross-functional teams to deliver a best-in-class
customer experience
Develop strategies for how to service our rapidly growing global customer
base, including 24x7 coverage over a variety of channels
Implement, monitor, and ensure that we are delivering on our customer response
time SLAs
Owning the customer satisfaction targets for each quarter
Evaluate and implement the tooling and systems to deliver great customer
outcomes
Act as a point of escalation for customer issues.
Requirements
Bachelor's degree in Computer Science or related fields.
13-15 years of relevant experience with at least 5 years in a management or a
leadership role.
Outstanding leadership and mentoring abilities.
Outstanding ability to multitask management and escalations of critical issues
simultaneously.
Capability to foster teamwork within a collaborative culture.
Outstanding presentation skills and experience presenting to various levels of
management.
Outstanding ability to lead across functions applying organizational agility
as well as solid business planning and customer service skills.
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### **Customer Technical Support** ### **Are you a Customer Service Specialist looking for a new opportunity?** ### **Do you enjoy being part of a team that provides high-quality services for our customers?** **Join our Technical Support Team!** As a global team, we design and deliver surface pr…
### **Customer Technical Support** ### **Are you a Customer Service Specialist looking for a new opportunity?** ### **Do you enjoy being part of a team that provides high-quality services for our customers?** **Join our Technical Support Team!** As a global team, we design and deliver surface pr…
Customer Technical Support Are you a Customer Service Specialist looking for a new opportunity? Do you enjoy being part of a team that provides high-quality services for our customers? Join our Technical Support Team! As a global team, we design and deliver surface pressure control equipment, as we…
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