Customer Experience Technical Support

Customer Experience Technical Support
Base Locations: Egypt, Bupa Egypt Office, Mivida Business Park, ‎11835 New
Cairo
Permanent, full-time position, ‎40 hours
Hybrid and flexible working options available
Bupa Global is the international health insurance division of Bupa. We provide
customers who want premium international coverage with products and services
to access the healthcare they need anytime, around the world, whether at home
or when studying, living, travelling or working abroad
Role Overview
The overall purpose of this role is to provide deep technical support in the
day-to-day management of the customer experience programme, including survey
development and deployment, and regular reporting using the survey platform
(Forsta). This includes day to day incident management to resolution.
What you 'll do:
* Manage survey development into live environment/deployment, this includes building new surveys and changes to existing surveys within the Forsta platform.
* Build live dashboards to share insights and show trends in net promoter scores.
* Be a main point of contact for data and information requests for existing programme activities such as data collection, how does the survey work, survey questions/build etc.
* Provide support to the business to track existing metrics and analyse survey response data and trends.
* Provide and share regular generated reports to various committees and stakeholders as requested.
What you 'll bring:
* Must have experience and a track record in working with and interpretating data.
* Must be experienced in working with Microsoft Excel to an advanced level.
* Ability to manage your own time and schedule to ensure timely delivery on several concurrent initiatives.
* Excellent analytical and numerical skills.
* Experience with HTML / CSS / JavaScript.
Why Bupa?
We are a health insurer and provider. With no shareholders, our customers are
our focus. We reinvest profits into providing more and better healthcare for
the benefit of current and future customers.
Here you'll be welcomed. We champion diversity and we understand the
importance of our people representing the communities and customers we serve.
You'll find an inclusive environment where you can be yourself and where
everyone is driven by the same purpose - helping people live longer,
healthier, happier lives and making a better world.
Diversity and Inclusion
Bupa is committed to making sure that every applicant is assessed solely on
personal merit and qualifications. We actively celebrate the diversity of our
colleagues and provide an inclusive environment so you can bring your true
self to Bupa. We'll make sure you are treated fairly. That's why we're happy
to offer reasonable adjustments as part of our recruitment process to anyone
that needs them.
Whether you've found your feet or are discovering a new path.
Welcome to a place that celebrates you.
This isn't where you've been.
This is where you're going.
This is what we have belief in.
Time Type:
Full time
Job Area:
Administration