Customer Technical Support

Customer Technical Support

Are you a Customer Service Specialist looking for a new opportunity?

**Do you enjoy being part of a team that provides high-quality services

for our customers?
Join our Technical Support Team!
As a global team, we design and deliver surface pressure control equipment, as
well as support field maintenance. commissioning, and de-commissioning.
Innovating in the energy industry, surface pressure control capabilities are
world class industry-leaders.
Play a vital role for our customers
As a Customer Technical Support. You will be responsible for monitoring real-
time data, incident management, and data quality assurance. You will provide
highest level of customer service to the customers and will stretch your
ability to perform in a high paced environment.
As a Technical Support Specialist, you will be responsible for:
* Establish and maintain contact to provide on-going technical and business support to assigned customers
* Working together with high level people from the business
* Specifying needs, communicates about project approach and presents outcomes of research done
* Handling standardized project processes. Guidelines for choosing the right actions. Processes and procedures are frequently updated by other functions and have to be implemented in the department
* Acting as the single point of contact to the customer for timely and satisfactory resolution of concerns
* Establishing and maintaining contact with customer to provide on-going technical and business support
* Ensuring all activities are carried out according to our non-negotiables and our cultural pillars
* Collaborating with sales and commerce teams as well as direct interaction with customers for assigned area to understand the rigs activity forecast (volume, Orders and complexity)
* Ensuring flawless customer forecast execution and on-time delivery by assigning appropriate resources with Sales/comms and engineering team
Fuel your passion
To be successful in this role you will:
* Have a Bachelor degree (mechanical engineering is preferred)
* Have a minimum of ‎5 years of experience in wellhead experience in the field.
* Have a minimum of ‎5-‎6 years of experience in customer technical service role
* Have familiarity or knowledge of HSE requirements
* Able to demonstrate great communication skills
* Have a valid driving license
Work in a way that works for you
We recognize that everyone is different and that the way in which people want
to work and deliver at their best is different for everyone too. In this role,
we can offer the following flexible working patterns:
* This role is a Full Time Regular, live in country
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are
better when all of our people are developed, engaged and able to bring their
whole authentic selves to work. We invest in the health and well-being of our
workforce, train and reward talent and develop leaders at all levels to bring
out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep
going forward tomorrow, we know we have to push the boundaries today. We
prioritize rewarding those who embrace change with a package that reflects how
much we value their input. Join us, and you can expect:
* Comprehensive private medical care options
* Safety net of life insurance and disability programs
* Tailored financial programs
* Additional elected or voluntary benefits
About Us:**
With operations in over ‎120 countries, we provide better solutions for our
customers and richer opportunities for our people. As a leading partner to the
energy industry, we 're committed to achieving net-zero carbon emissions by
‎2050 and we're always looking for the right people to help us get there.
People who are as passionate as we are about making energy safer, cleaner and
more efficient.

Join Us:
Are you seeking an opportunity to make a real difference in a company that
values innovation and progress? Join us and become part of a team of people
who will challenge and inspire you! Let 's come together and take energy
forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions
are made without regard to race, color, religion, national or ethnic origin,
sex, sexual orientation, gender identity or expression, age, disability,
protected veteran status or other characteristics protected by law.