Technical Support Manager

؜ - ؜القاهرة ؜ -

تفاصيل الوظيفة


  • Leading and monitoring the service delivery team.

  • Keeping the sector manager up-to-date with daily work resolution and the technical support processes done through pre-determined reporting templates within the time frame.

  • Conducting the upgrade plans and follow up maintenance contracts.

  • Improve documentation of technical support policies and procedures.

  • Follow with customers whose issues are not closed to Identify solutions to work around open issues/problems that are under investigation or pending resolution to the assigned tickets.

  • Work hand-in-hand with the management to plan service delivery strategies.

ملخص الوظيفة

  • المُعلن : Comsys Software
  • تاريخ الإعلان : 28/05/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : القاهرة
  • الراتب : -
  • الهاتف : -

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Language: English