Base Operations Agent

(23009BY)
Egypt | Full-time | Contract | Mixed Shift

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR
CUSTOMERS.
Would you like to become part of the world's most international company in the
world?
A company that pioneered cross-border express delivery in ‎1969 and is now
active in more than ‎220 countries and territories worldwide. Do you want to be
part of a company that connects people worldwide? And the more people we
connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric"
Team and become a Certified International Specialist!
Role Purpose
Responsible for the efficient implementation and maintain DHL standard and
procedures within the base operation of DHL service center according to the
work instructions given by operation supervisor / manger. Responsible for the
efficient implementation and maintain DHL standard and procedures within the
base operation of DHL service center according to the work instructions given
by operation supervisor / manger.
Principal Accountabilities
* To ensure at all times that all bookings entered in the system are converted from" Assign" status to "Dispatched" status within ‎3 minutes of the booking appearing on the Fleet Status screen.
* To debrief the service center couriers END of day according to Global-SOP procedures and standards.
* To process the material inbound/outbound according to the supervisor in charge instructions and Global SOP standard and procedures.
* Ensure that all shipment scanning and system requirements are completed as per standards, download of data is completed promptly to ensure ‎100% accurate and timely data to the network.
* Ensure that all-necessary paperwork for shipments associated with pick ups and deliveries is fully completed to DHL standards before the freight is sent to re-weigh to ensure perfect shipments.
* Maintain a proactive approach towards security of freight, facility and personnel and suggest smarter work practices that will ensure that through teamwork the staff meet all KPI standards and our customers are continually provided enhanced services.
* Ensure a high level of rapport and communication is maintained with both internal and external customers while promoting DHL's professional image.
* Promote and sell value added services like TDD, Import Express, and Insurance and participate actively in the Sales lead incentive program thus helping towards company revenue.
* To complete any adhoc Base Operations tasks as and when required.
* Comply with the ground operation global sop procedures as outlined in the manual and safe working practices both within and outside the workplace.
* Adhere to work timings, policies and procedures of the company, housekeeping guidelines and ensure that self is well groomed as per DHL dress code at all times.
* Ensure honesty and integrity in dealing with external/internal customers and implementation of DHL standard and procedures.
NATURE AND SCOPE
a) Context
The base operation agent is responsible of implementation of DHL standard and
procedures on a day-to-day basis, hence his accuracy and dedication in doing
his job strengthens DHL business relationship with customers.
b) Reporting Relationships
Reports to Operation Supervisor.
c) Contacts
Internal
* Service Centre Managers
* CS Supervisors and team leaders
* CS staff
* Dispatch
* Sales
* Land operations
* Senior couriers
* Services trainer
External
* Customers
d) Problem Solving
Manage the day-to-day issues, queries and reports of the operation supervisor,
colleagues and customers.
e) Decision Making
Can take decisions on individual run in terms of scheduling work load to
ensure deadlines and standards are met.
f) Planning and Organization
Organize his daily tasks, data download and paperwork are ‎100% completed as
per standards.
Plan a course of action to ensure that individual targets on sales leads are
met.
g) Job Challenge
Strive to meet his daily deadlines without comprising on service standard and
procedures and completion of internal procedures, such as scanning, loading of
data … etc.
‎4. KNOWLEDGE, SKILLS AND EXPERIENCE
* Prior experience in a service industry preferable
* Excellent verbal and written English communication skills.
* Good planning & organizing skills
* Demonstrates high level of commitment, energy and resilience.
* Passion for delighting customers.
* Committed to delivering quality results and exceeding expectations.
* Good attention for detail.
* Good at building relationships and interpersonal skills.
* Team player.
* Self motivated and able to work pressure and time deadlines.
* Adheres to company policies and procedures.

OUR OFFER:
* Strong career support in an international environment.
* Great culture and colleagues.
* Multifarious benefit program.
Do you see a personal challenge in these versatile and responsible tasks? Then
apply now!
We look forward to receiving your application!
Posting Legal Entity DHL Egypt WLL