Manager, Market Place

The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we
continue to move closer towards our vision to be among the top ‎20
telecommunications companies in the world by ‎2020.
We are a dynamic global telecommunications player operating in ‎17 countries
across the Middle East, North Africa (MENA) and Asia. We cover a population of
more than half a billion people and serve more than ‎68 million customers.
In Kuwait, we employ approximately ‎1,000 talented people, all of whom are
driving Ooredoo to be the number one choice for world-class communications
services in Kuwait. In the face of intensifying competition, increasingly
sophisticated technology and rising customer expectations, nothing is more
important to our success than our team - and it's a team that you can be part
of.
Ooredoo's future is bright, and you can be part of our ongoing success.
The Purpose:

The Manager Market Place is responsible for managing the presence of our
company 's products in our online marketplaces. .
Key Accountabilities & Activities:

• Manage, maintain, and deliver accurate data across multiple channels (Mobile App, Websites, and 3rd party vendor sites). This includes inventory, pricing, products, and brands.


• Oversee product listings and product feeds.


• Manage relationships with marketplace channel business partners.


• Routinely monitor the health of the accounts for issues/opportunities and take appropriate actions as required.


• Track and report daily sales metrics and summarize into weekly dashboards.


• Understand product mix by marketplace to determine opportunities to enhance sales and profitability.


• Keep abreast of the online marketplace opportunities and recommend new programs.


• Oversee the strategic development of digital/online marketing programs to drive higher brand awareness through increased traffic and customer engagement.


• Oversee the Management all forms of paid and organic digital media to generate long lasting brand awareness through SEO/SEM/PPC, mobile marketing, display, YouTube advertising, and more.


• Collaborate with both internal and external resources to develop brand strategies that meet company goals.


• Marketplace, strategy, management, forecasts and results. These include short and long term objectives, customer metrics and overall performance. Develop reports and reporting formats.


• Oversee the day-to-day marketplace E-commerce operations, customer service, updates, post listings, promotions, merchandising, maintenance and performance.


• Ensure that daily site maintenance is conducted; correcting product descriptions, product placement, new item posting, out of stock item removal and functionality meets and exceeds company expectations.


• Reconciliation of Market place listings


• Develop time and action calendars with processes and procedures to ensure actions are successfully completed.


• Develop the merchandising strategy and deck to ensure the site is well merchandised according to company directives and standards and merchandising is updated based upon the needs of the business.


• Inventory feed and error management.


• Plan out and execute marketplace promotions to maximize growth.


• Managing weekly inventory reports for marketplaces


• Drill down into marketing channels and site performance metrics to explain variances to business.


• Oversee Digital product category management to deliver an incredible shopping experience for the customer.


• Oversee and ensure efficient fulfilment of customer's online orders to create a seamless transition between online orders and physical delivery where applicable so as to enhance the customer's digital touch point experience.


• Overseeing the development of customer relationships through marketplace.


• Review monthly customer service reports and putting into place action items to ensure efficiency of the process.


• Oversee periodic category performance management activities.


• Develop and implement the assortment and inventory plan to match the sales plan. Work with other divisions to maximize inventory.


• Provide on-going strategic insights and recommendations of new marketplaces channels with growth plans.


• Replenishment and reorders


• Reporting daily sales


• Reporting weekly sales report to management


• Keep abreast of new developments in the e-marketing world. Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.


• Contribute to the Team plans through attendance of regular team meetings, the preparation of a weekly status report and attendance at team events.


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  Other duties as directed by supervisor or other superiors.
  Requirements:
  

  
  


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  Required ‎5-‎6 years of experience based on progression ladder in a similar environment (eCommerce/Marketplace)

  
  


• Strong aptitude with G Suite, Google Analytics, Firebase especially Magento is required.


• Self-starter and work well within a team environment


• Ability to effectively manage and build partner relationships


• Communicate effectively both verbally and in writing with managers and colleagues.


• Demonstrate attention to detail, quality, and cleanliness in work.


• Demonstrate excellent organizational skills, establish priorities, ability to multitask, and meet deadlines.


• Basic computer operational skills; able to input and retrieve computerized information.


• Advance skills in Excel.


• Strong presentation skills.


• Ability to work in a fast-paced environment.


• Demonstrate functional and technical knowledge, ability to learn new skills quickly, and achieve a high level of accomplishment.


• Ability to solve problems by adapting knowledge and experience.


• Strong interpersonal skills and ability to work effectively at all levels in a collaborative team environment


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  Exhibit a professional manner in dealing with others and work to maintain constructive working relationships.
  Qualifications:
  

  
  


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  Bachelor's (BS/BA) in Marketing Degree, Digital Business preferred.

  
  


• Project Management certification is an advantage
  Note: you will be required to attach the following:

‎1. Resume / cv