Operations Manager -

Posting Date Jun ‎10, ‎2022
Job Number ‎22097515
Job Category Rooms & Guest Services Operations
Location Residence Inn Kuwait City, Abdullah Saleh Almulla Street, Kuwait
City, Kuwait, Kuwait VIEW ON MAP
Brand Residence Inn
Schedule Full-Time
Relocation? N
Position Type Management
Located Remotely? N

Residence Inn by Marriott helps guests thrive while on long stays so they can
perform at their best. Spacious suites with full kitchens offer the comforts
of the modern home, while employees provide service with a human touch to
business and leisure travelers alike. Working at Residence Inn, you will build
relationships grounded in team work and experience the legendary Residence Inn
service culture which focuses on delivering against the unique needs of long
stay guests. Find Your World ™ at Residence Inn by Marriott.

JOB SUMMARY

Responsible for assisting in successfully executing all operations in the
hotel Operations departments (may include Front Office, Business Center,
Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and
Engineering/Maintenance) and managing staff. Strives to continually improve
guest and employee satisfaction and maximize the financial performance of the
department. Ensures that standards and procedures are being followed. Leads
specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience
* High school diploma or GED; ‎4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
* ‎2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; ‎2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Leading Operations Team
* Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
* Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
* Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
* Ensures that the team has the capabilities to meet expectations.
* Leads by example demonstrating self-confidence, energy and enthusiasm.
* Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.

Managing Property Operations Function(s)
* Follows property specific second effort and recovery plan.
* Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
* Takes proactive approaches when dealing with employee concerns.
* Extends professionalism and courtesy to employees at all times.
* Communicates/updates all goals and results with employees.
* Meets semiannually with staff on a one-to-one basis.
* Assists/teaches the team scheduling against guest and hours/occupied room goals.
* Performs hourly job functions as needed.

Managing and Monitoring Activities that Affect the Guest Experience
* Provides excellent customer service by being readily available/approachable for all guests.
* Takes proactive approaches when dealing with guest concerns.
* Extends professionalism and courtesy to guests at all times.
* Responds timely to customer service department request.
* Ensures all team members meet or exceed all hospitality requirements.

Managing Profitability
* Assists in performing required annual Quality audit with GM & RD.
* Ensures a viable key control program is in place.
* Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Conducting Human Resources Activities
* Interviews and assists in making hiring decisions.
* Receives hiring recommendations from team supervisors.
* Ensures orientations for new team members are thorough and completed in a timely fashion.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.