Advanced Application Engineer - HCE

Join a team recognized for leadership, innovation and diversity

The future is what we make it.

When you join Honeywell, you become a member of our global team of thinkers,
innovators, dreamers and doers who make the things that make the future. That
means changing the way we fly, fueling jets in an eco-friendly way, keeping
buildings smart and safe and even making it possible to breathe on Mars.

Working at Honeywell isn't just about developing cool things. That's why all
our employees enjoy access to dynamic career opportunities across different
fields and industries.

Are you ready to help us make the future?

The Honeywell Connected Plant (HCP) organization in the Middle East is
responsible for implementing new projects and servicing the existing Honeywell
Connected Plant installed base in the region. The MES team consists of highly
qualified engineering consultants with many years of experience working with
Honeywell Connected Plant MES (Manufacturing Execution System) technologies.
The team is spread across multiple sites throughout the Middle East region.
We want to strengthen our team with Advanced Application Engineer - MES (POIS
Support), to support our existing customers in Kuwait. The designated
candidate is responsible to provide the highest level of technological support
and consultancy for both internal and external customers. He / she utilizes
his / her technical expertise of the Honeywell Connected Plant products to
ensure that our customers reap the maximum benefit of their applications.
Strategic Marketing Manager responsibilities:

• Establish close contacts and good working relationships with client personnel


• Provide prompt responses to any issues/problems reported by customers.


• Have a sound working knowledge of the Honeywell Uniformance & DynAMo software portfolio.


• Understand customers business & functional requirements.


• Must be capable of programming and be able to enhance & support existing custom solutions, making modifications when necessary to support changing business requirements.


• Must be capable of carrying out site survey and data collection, establishing hardware & networking requirements.


• Adhere to the support protocols including ticketing, documentation, system QA/QC, backup etc.


• Design, document and implement software solutions to satisfy customer requirements demonstrating understanding of software constraints & correct usage scenarios.


• Interface regularly with the development & support organization to report bugs & assist with resolving product issues encountered.


• Proactively recommend potential quality and efficiency improvements.


• Identify any and all possible additional sales opportunities while working at customer sites.


• Communicate regularly to update on status of ongoing projects. Communicate risk & actions plans clearly. Accurately define estimate to complete for assigned task.


• Work with a variety of customer stake holders to collect user requirements.


• Communicates with project lead/project manager in local & remote locations based on work requirements to expedite project execution.


• Work with Team Leader to update progress, escalate issues, and assist with planning.


• Interacts with support & development teams to report issues, determine troubleshooting steps, & identify corrective actions.
  Qualifications and Experience
  
  


• ‎10 years of experience in implementing and servicing customers in the Refining and Oil & Gas markets in the area of historians and plant information data visualization.


• At least ‎10 years of experience with Uniformance PHD (or equivalent) and other Honeywell Connected Plant products such as UKPI, UNEX, UI, Dundas, Power BI


• Good knowledge and experience in the IT technology PowerShell, Phython, Excel Macros, JScripts


• Good knowledge and experience in Database Management and Maintenance - SQL, Oracle


• Ability to work in a virtual team.


• Excellent troubleshooting skills.


• Customer service mentality.


• Very good communication skills.


• B.E, M.Sc., M.Eng. or equivalent


• Fluency in the English language

We offer

* Honeywell offers employees the opportunity to work on the world 's most exciting projects, transforming the cities we live in, the buildings where we work, and the vehicles that move us.
* Paid annual leave and time off work
* A culture that fosters inclusion, diversity and innovation
* Market specific training and on-going personal development

If this is your dream role, then we'd love to hear from you.

We are an equal opportunity employer and value diversity at our company. We do
not discriminate based on race, religion, color, national origin, gender,
sexual orientation, age, marital status, veteran status, or disability status.

Additional Information

• JOB ID: HRD166744


• Category: Engineering


• Location: Block ‎5 - Wafra road No ‎306 - Shuaiba,Western industrial Area,Kuwait,AL KUWAYT,Kuwait


• Exempt