Application Support Engineer for Kuwait
Job ID
IT JOBS#198
Location:
Kuwait City, Kuwait
Required Skills:
Our client is into electronic transactions processing with some of the leading
companies in the middle-east as its clients. The company plans to hire a
Senior Application Support Engineers for its Kuwait office.
The recruited candidate will be responsible for:
Tasks and Responsibilities:
* Participates in Live Support activities supporting one or more application projects
* Provide senior level support for production systems along with all related applications/services including SQL tuning, and provides advice on application data issues
* Interact with customers to provide and process information in response to inquiries, concerns, and service requests about Cravez products & services
* Validates technical information and issues early warnings and disseminates information as needed
* Gather customer's information and determine the issue by Simulating , evaluating and analyzing the symptoms
* Follow up and make scheduled call backs to customers where necessary.
* Identifies and understands issues, problems, and opportunities, compares data from different sources to draw conclusions, uses effective approaches for choosing a course of action or developing appropriate solutions, and take action that is consistent with available facts, constraints, and probable consequences
* Participate in the creation and maintenance of Documentations , Knowledgebase content, etc.
* Prepare manuals and user documentations whenever needed in relation to any adopted system changes
* Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business
* Provide Assistance , technical support to in-house Users.
* Escalate the Issues for Technical and Live Support to the Level 2 Team.
* Building Web Services and Works collaboratively with the Application team, Database Team, developers and testers,
* To ensure Proper Support also engage and collaborate with the infrastructure teams to ensure delivery of all components.
* As a 24X7X365 organization, shift work, holidays and on-call responsibilities may be required
Key Skills/Qualifications:
At least 5 Plus years of experience in Support Services Industry with
practical knowledge and Awareness of the Following:
* PL/SQL, Java, Oracle Apps with ADF and Weblogic Services
* Infrastructure including Network and Systems.
* Database and its Structures
* EE Components with EJB and JPA -
* Ability to follow ITIL standards , processes and procedures in terms of incidents handling, change and Event Management
Location: Kuwait City, Kuwait
Position: Permanent placement with the company
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