Front Office Associate

Overview:
The First Group Collection portfolio of five operational hotels is renowned
for its world-class service and cutting-edge amenities designed to ease guests
into their stay. The First Collection at JVC opened in September ‎2021 and is
the first branded and managed hotel under the group. Grand Heights Hotel
Apartments, offers comfortable studios and one-bedroom apartments in the heart
of the city The First collection of Business Bay opens in July. Bringing to
the market a range of franchised properties, the group also manages TRYP by
Wyndham Dubai and Wyndham Dubai Marina, which are franchises of the Wyndham
Group. While Citadines Metro Central Dubai offers hotel apartments in a prime
location and is a franchise of The Ascott Limited.

The First Group Collection restaurants offer exceptional and original dining
experiences that focus on creating unique lifestyle-driven dining concepts
with a strong emphasis on quality and affordability. The rapidly growing
portfolio of restaurants, cafes and bars feature a dynamic mix of homegrown
brands and recognised international franchises, including MasterChef, the TV
Experience - the world's first restaurant based on the global TV phenomenon.
With an emphasis on social dining, this exciting restaurant portfolio is
helping establish the collection of upscale and upper-midscale hotels among
Dubai's hottest gastronomic and lifestyle destinations. With ambitious growth
plans in the years ahead, The First Group Collection will be opening numerous
upper scale hotels and a series of dining concepts throughout Dubai.

Nestled amid the alluring Dubai coastline, the latest addition to the
flourishing Soluna Beach Club scene from The First Group offers a contemporary
Mediterranean experience in the heart of The Palm Jumeirah. Catering to
residents and hotel guests alike, this vibrant family-friendly oasis boasts
endless sun-kissed beaches and glistening blue waters with a variety of chic
lounging areas offering sweeping views across the iconic skyline. With three
uniquely appointed restaurants Risen, ÉNAS Mediterranean Restaurant and our
Pool & Beach at Soluna Beach Club serving up an extensive menu of globally,
Mediterranean inspired cuisine, guests will discover a stylish haven set
against the backdrop of warm-hearted hospitality and sublime interiors.
Job Description:
Job Summary:
The Front Office Associate will be responsible for providing exceptional
customer service to guests and visitors, handling administrative duties, and
assisting with various tasks in a professional and efficient manner. The ideal
candidate will be able to multi-task, work well under pressure, and have
excellent communication skills.

Key Responsibilities:
* Greet and welcome guests in a friendly and professional manner.
* Answer phone calls and assist with inquiries and requests.
* Manage reservations and bookings.
* Handle cash and credit card transactions.
* Assist with various administrative tasks, including filing, data entry, and photocopying.
* Maintain a clean and organized reception area.
* Liaise with other departments to ensure the smooth running of the hotel.
Desired Skill & Expertise:
Qualifications and Skills:
* High school diploma or equivalent.
* Previous experience in customer service or administrative role preferred.
* Excellent communication and interpersonal skills.
* Strong organizational and time management skills.
* Ability to work well under pressure and in a fast-paced environment.
* Proficiency in Microsoft Office and other relevant software.
* Attention to detail and accuracy.
* Ability to work flexible hours, including evenings, weekends, and holidays.
* Knowledge of multiple languages is a plus.