AVS Manager - Middle East

• Track record on Hiring and Developing talents with different seniority * ‎8-‎10 years of experience in product or program management * Strong understanding of Retail business inputs/outputs * Ability to influence senior stakeholders across countries * Ability to set-up/own complex workstreams across countries
  Amazon opened on the World Wide Web in July ‎1995 and today offers Earth's
  biggest selection. Amazon strives to be Earth's most customer-centric company,
  where customers can find and discover anything they might want to buy online.
  By giving customers more of what they want - low prices, vast selection, and
  convenience - Amazon continues to grow and evolve as a world-class e-commerce
  site. Almost half of the sales come from Amazon´s international businesses and
  the GCC Retail business is a core part of that scale and growth.

Amazon is looking for a Senior Program Manager to lead a team of ‎30+ people in
Amazon Vendor Services (AVS) program for UAE and KSA. Amazon Vendor Services
are a suite of services designed to help Amazon's most strategic vendors grow
and deliver the best customer experience by working across all key Retail
levers (e.g. selection, availability, operational efficiency, catalog quality,
and marketing). The service is delivered primarily through Brand Specialists
assigned to specific vendors. Amazon has an ambitious vision for the future of
this service, focusing on business impact for vendors and the categories,
operational scalability and vendor satisfaction.

As AVS Manager, you will manage a team of Team Leads and Brand Specialists to
help deliver value to vendors subscribed to the service. Your priority will be
to deliver on Amazon´s commitment to help vendors improve their performance
across key Retail metrics, ensure their satisfaction with the service and
continuously improve the productivity of the team. You will work in close
collaboration with Category Leaders and Vendor Managers to support the growth
in the number of vendors subscribed to the service, understand their needs and
define the right goals and targets. You will also work with the different WW
AVS organizations and tech teams to streamline and scale the service. Finally,
you will be expected to contribute to continuous enhancements and innovation
within the service. You will meet senior management on a regular basis to
provide them with information to support them with strategic decision making.

You should be passionate about managing and developing people, highly
analytical, resourceful, customer focused, and tech-interested. You need to
have a proven track record of delivering results through teams in fast-paced
and dynamic business environments while managing the sometimes conflicting
needs of different groups of stakeholders.

Key responsibilities as a Senior Program Manager for AVS (m/f) :
* Partner with Category Leaders, Vendor Managers and key retail category functions to support defining priorities and operational goals according to vendor needs
* Manage a team of Team Leads and Brand Specialists owning the joint business plans for a large pool of vendors
* Audit metrics regularly to continually drive quality of vendor and employee experience across multiple sub-categories
* Define the skills required within the team to support vendors with specific challenges
* Develop the right skillsets within the team and allocate resources to vendors
* Grow and develop people into a talent pool for Amazon
* Collaborate with category teams and the central AVS and tech teams to help enhance and grow the service
* Collaborate with departments across the organization to support the improvement of tools and productivity
* Help drive key business initiatives, managing the planning, development and roll-out

• Excellent business judgment with strong written and oral communication skills * Superior analytical abilities and quantitative skills. Comfortable with complex financial data. * Polished communication skills - speaking, writing, and presenting * High threshold for working in an ambiguous, fast paced environment start-up like environment - figuring it out and adapting as you go * A willingness to roll up sleeves to get it done