Maintenance Manager (Middle East)

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the
power of imagination to push boundaries and open new possibilities for our
people, our customers and our communities. This is the core belief that has
guided Burberry since it was founded in ‎1856 and is central to how we operate
as a company today.
We aim to provide an environment for creative minds from different backgrounds
to thrive, bringing a wide range of skills and experiences to everything we
do. As a purposeful, values-driven brand, we are committed to being a force
for good in the world as well, creating the next generation of sustainable
luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

Our retail spaces provide an immersive and experiential setting for our
customers to connect with our brand, and our Workplace Services team work to
ensure our stores are of the highest standards throughout the world. We have
created a new opportunity for an experienced and knowledgeable Maintenance
Manager to join us here at Burberry, where you will be responsible for the
delivery of maintenance services within our Middle Eastern market. This is an
exciting role that will be focused on ensuring the delivery of R&M, cleaning
and other facilities services meets Burberry luxury standards. Alongside this,
you'll contribute to various priorities across the wider team, and will play a
key role in forming a consistent approach to facilities services within the
EMEIA region and retail operational excellence.

Due to the nature of this role, regular travel throughout our market area in
the Middle East (roughly ‎75% of the time) will be required.

RESPONSIBILITIES

• Visiting our Middle Eastern locations on an agreed schedule, reporting, auditing and monitoring on delivered services


• Actioning any reactive works as and when needed, ensuring customer and client experience is not impacted


• Producing and managing a yearly calendar covering PPM works, ensuring retail teams are updated and aware of any changes


• Managing budgetary compliance, tracking of Opex budgets and Vendor Invoice Management


• Ensuring statutory and local market compliance for all H&S systems, as well as sustainability reporting and compliance in individual countries


• Working closely with the Architecture team on refurbishments, pop ups, new store opening and closures, including effective closure of snagging/defect lists

PERSONAL PROFILE

• Previous experience within a facilities management and/or luxury store operation essential


• Fluency in English essential, Arabic language skills highly beneficial


• Vendor management experience from a commercial real estate setting


• Exceptional attention to detail, with a specific focus on customer experience


• Proficient with MS office


• CAFM system knowledge


• Excellent communicator, confident in building relationships with both internal and external stakeholders with varying levels of seniority, technical understanding and cultures


• Ability to prioritise and define urgent/important tasks and effectively make decisions in a fast-paced environment