Company Description
Anantara Downtown Dubai Hotel invites you to an elegant sanctuary at the
centre of the UAE's most dynamic city. Choose iconic cityscape and Burj
Khalifa views from spacious modern rooms and suites just moments from Dubai
Mall, Dubai Fountain, Dubai Opera, and the impressive tower itself. Choose
complete convenience for easy exploration and total comfort in unrivalled
Thai-inspired Anantara hospitality.
Job Description
As a Guest Relations Officer, you will be responsible for ensuring that all
guests enjoy a positive and memorable experience. You are a key representative
of our hotel and brand, and as such you will need to anticipate guest needs,
and handle inquiries in a helpful and attentive manner. You will take personal
responsibility for ensuring that all issues pertaining to guest satisfaction
are met, and that follow up is completed in a timely manner. You will be
proactive and innovative suggesting alternatives that meet guest needs,
ensuring their delight with their experience.
Qualifications
*
College degree in hotel management or related field
* Previous experience in Front Office or Guest Services
* Excellent communication skills
* Experience with Front Office Systems
* Proficient in English, both written and spoken. Arabic/Russian/Mandarin speakers are preferred.
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