Guest Relations Officer

؜ - ؜القاهرة ؜ -

تفاصيل الوظيفة

Job Number ‎23166565
Job Category Rooms & Guest Services Operations
Location Renaissance Cairo Mirage City Hotel, Abbas Al Akkad Corridor,
Mirage city, Cairo, Egypt, Egypt VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management


POSITION SUMMARY


Our jobs aren't just about giving guests a smooth check-in and check-out.
Instead, we want to build and experience that is memorable and unique. Our
Guest Experience Experts take the initiative to deliver a wide range of
services that guide guests through their entire stay. They are empowered to
move about their space and do what needs to be done. Whether processing
operational needs, addressing guest requests, completing reports, or sharing
the highlights of the local area, the Guest Experience Expert makes
transactions feel like part of the experience.


No matter what position you are in, there are a few things that are critical
to success - creating a safe work place, following company policies and
procedures, maintaining confidentiality, protecting company assets, upholding
quality standards, and ensuring your uniform, personal appearance, and
communications are professional. Guest Experience Experts will be on their
feet and moving around (stand, sit, or walk for an extended time) and taking a
hands-on approach to work (move, lift, carry, push, pull, and place objects
weighing less than or equal to ‎10 pounds without assistance). Doing all these
things well (and other reasonable job duties as requested) is critical for
Guest Experience Experts - to get it right for our guests and our business
each and every time.


Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.


At Renaissance Hotels, we believe in helping our guests experience the DNA of
the neighborhoods they are visiting. Our guests come to discover and uncover
the unexpected, to dive into a new culture, or simply to make the most of a
free evening. They see business travel as an adventure because they see all
travel as an adventure. Where others may settle for the usual, our guests see
a chance to bring home a great story. And so do we. We 're looking for fellow
spontaneous explorers to join our team to bring the spirit of the neighborhood
to our guests. If this sounds like you, we invite you to discover career
opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join
a portfolio of brands with Marriott International. Be where you can do
your best work, begin your purpose, belong to an amazing global team,
and become the best version of you.

ملخص الوظيفة

  • المُعلن : Marriott International, Inc
  • تاريخ الإعلان : 14/09/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : القاهرة
  • الراتب : -
  • الهاتف : -

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