Refund Officer

Employment Type:
Employee
Contract Type:
Permanent
Life At Planet
Do you love putting smiles on faces? Do you want to work in an environment
that is obsessed with making customers and employees happy? Do you want to be
part of a global mission to revolutionise commerce and payments? Do you want
to be working in a progressive organisation with the ambition to be the global
player in what we do? If you do, then this role could be for you….
Here at Planet we are extremely proud of our heritage of over ‎30 years. And it
is what makes us a unique payment partner for many of the world's most
prestigious brands. We don't just provide world class commerce and payment
services, we generate revenue for our customers, and we help them grow. In the
early days, we set out to simplify the complex payment process of VAT refunds
for international shoppers in Europe. Fast-forward to today, and our single
payments platform is unique in the industry - the only one that offers
acquiring, processing, digital wallets, VAT refunds and currency conversion
services. We have recently integrated several other tech businesses - Protel,
Hoist, Datatrans, Proiximis - to help us to continue to grow and dominate the
market as we set about our mission of being a world leader. And with strong
Private Equity Investors from Advent International and Eurazeo, we are well
set up to win.
We know that it's our people that differentiates who we are and what we do…and
that is why we are keen to hire world class talent like you.
Role Overview
We are looking for experienced and personable customer service professionals
to join our Team at Dubai Airport
What you will do
* Be the point of contact and welcome and greet our international shoppers at the refund/validation point.
* Process the validation of the customer tax refunds via our onsite solution.
* Assist the customer with any questions they have in relation to their tax refund.
* Inform the customer of the different refund methods available to them after validation of their tax free purchases.
* Resolve any issues that may be present with their tax free purchases in a courteous and helpful manner.
* Ensure the customer feels informed of the process and feel fully assisted by you at validation point.
* Be a subject matter expert for the customer on the rules and processes of the tax refund scheme.
* Report and escalate system or validation issues to the Refund/Operations Manager and appropriate team.
* Follow agreed procedures for validating referred tax refund claims
What do we offer and why should you join us?
We don 't shy away from wanting to hire great people to deliver amazing things
for our customers. And once you join us, we want to keep you motivated and
engaged in our collective mission.
Competitive Pay
We don 't want you to worry about your pay and wonder if you can have it
better someplace else. We follow the market and evaluate salary benchmarks
through the year to make sure any salary increases remove any worries and keep
you satisfied. We review pay annually to make sure we are paying you what
you're worth.
Growth and skills
We know that for some it 's about growing into more senior and exciting roles,
and for others it's about becoming a deep technical expert. No matter what
your ambition, we are with you all the way. We know that investing in you is
the way to keep skills relevant and you motivated.

Flexible working
Work from home? Work in the office? Have family and life commitments that mean
you need flexibility? What we care about is what you deliver not where you
work nor the hours you work. We know flexibility matters and that 's why we
offer the flexibility that suits you and your lifestyle.
An array of people
We know that to win, our workforce needs to reflect the world in which we live
and the customers we serve. We are proud that we have a culture where everyone
and anyone can bring their whole selves to work.

Ready to meet us?
We hope this role sounds exciting and could be your next step. If so, we'd
love to meet you - click the button to apply. Go on. Make our day.