QUALITY ASSURANCE COORDINATOR

Job Purpose: To plan, coordinate, and implement quality management and quality
improvement programs. Monitor and provide assistance with quality assurance
and compliance functions. In conjunction wiith Quality Assurance Manager, to
provide consultation and direction to ensure programs and services are
implemented at the highest standards and customers receive the highest level
of satisfaction. Ensure policies and procedures are monitored and updated to
include regulatory changes. Job Outline: Auditing Conduct, compile process
compliance audits as per the required standards to ensure the requirements
have been met and identify areas of non-compliance by raising audit reports
and submittnig them to the Quality Assurance Manager. This will also include
regular follow ups with the funtional business unit to ensure implementation
of the corrective action as per the agreed time frames. Coordinate with
business units and external providers in planning and executing second party
audits in order to measure conformance to contractual obligations. Customer
Relationship Management: Administer customer feedback in the recommended
response system and work with the line and customer support departments to
ensure timely corrective action is taken on feedback findings. and promote
customer satisfaction. Documentation Conduct process reviews to monitor
regularly the existing procedures, study old procedures and suggest
improvements, identify system related bottle necks and improve efficiencies
where possible. Analyse and review documentation on department procedures and
work instructions in the designated teams and ensure all current versions are
available to ensure compliance with the requirements of the standard.
Administration Provide technical and administrative support to the immediate
supervisor in areas such as awareness training for new and current staff,
collation of customer survey feedback, preparation for audits, meetings and
management reviews. Data Management Independently undertake internal reviews
and audits on areas such as customer complaints on a periodic basis, collate
information and presenting findings to the relevant team highlighting key
trends and recommendations for corrective or preventative action to minimise
future non compliances. Continual Improvement: Advise QAM on areas for
continual improvement by collating findings of benchmarking, internal /
external / spot / mystery shopping audits and customer feedback. Work closely
with QAM in executing improvement initiatives identified by QA management.
Support line management in implementing these initiatives within agreed
timelines.
Qualifications & Experience: Vocational or Diploma (‎12+‎2 or equivalent) :
Experience: Engineering.Quality Assurance : MInimum ‎5+ Years Knowledge /
Skills: An understanding of the Quality and Safety Management Systems with
hands-on experience in using relevant tools High level of computer literacy -
Prior exposure to Quality and / or Health & Safety systems Exceptional
administration and coomunication skills Knowledge of standards, auditing,
documentation and report writing
Salary & Benefits: Join us in a management role and enjoy an attractive tax-
free salary. On top of our generous travel benefits, including discounted
flights and hotel stays around the world, this managerial role also has an
excellent leave and healthcare package. That's on top of transport benefits,
life insurance and more.