Change Manager

Job Purpose: Job Purpose: The Change Manager plays a key role in delivering
business value by ensuring business readiness through employee engagement and
adoption. The role supports people through changes to business processes,
systems and technology, job roles and ways of working, and culture. The role
partners internally with specialist departments, Learning and Talent,
Corporate Communications, HR etc. to develop and execute the necessary change
management initiatives. The Change Manager works with all levels of the
community to deliver change in line with the IT strategy and the IT Business
Portfolio. Change management best practice and tools. Job Accountabilities: -
Develop and sustain engagement activities with the Leadership teams and staff
to create a connected w orkforce. - Lead, develop and execute change
programmes partnering with Leadership and Talent and HR for specialist
capability, best practice and corporate practice. Ensure continuous
development of self by embracing new procedures, technologies and processes
that support change. - Identify, develop and plan learning opportunities to
support adoption, partnering with internal and external learning development
and delivery specialists and the business capability teams. - Support the
business leaders and their business partners to ensure engagement with
business stakeholders on change initiatives and transformation programmes.
Lead the support so that they are equipped to fulfil the role of change
sponsor as they help their teams through transitions and changes to ways of
working. - Develop and support communities of change agents ensuring they
become advocates and the voice of transformation to all and feedback to the
change programme. - Develop a set of actionable and targeted change management
plans and deliverables and integrate management activities into the portfolio
as required. - Ensure continuous engagement within their business area is
maintained, learning and adapting to what works and partnering with Corporate
Communications for specialist capability and corporate practice. - Coordinate
the plan of engagement events to ensure all activities have the right level of
change support. - Manage external stories, partnering with Corporate
Communications to sustain a social media presence within the respective
industry in line with the areas strategy.
Qualifications & Experience: QUALIFICATIONS/EXPERIENCE/KNOWLEDGE/SKILLS
Qualifications: Degree or Honours (‎12+‎3 or equivalent) Experience: Information
technology Knowledge/Skills: -Experience in delivering change/transformation
initiatives using project and change management methods in a large
organisation - Exposure to a wide range of Information Technologies and/or
Airline based roles which have had a focus on the introduction of technology
to large, geographically disparate teams. Knowledge and understanding of
change management principles and methodologies - Exceptional written and
verbal communication skills - Demonstrated ability to resolve escalated issues
effectively to reduce business impact - Ability to manage and adapt to
multiple change initiatives - Outstanding ability to facilitate dialogue and
resolution of complex issues with a range of stakeholders, including senior
executives - Able to work effectively at all levels and quickly establishing
and then maintaining accountability and trust within key stakeholders -
Ability to coach and support key stakeholders at all levels of the
organization - Ability to quickly grasp new business concepts, understand
organizational issues and challenges and understand dependencies across
businesses - PROSCI certification an advantage - Key concepts of change
management, business intelligence, including data warehousing, BI applications
and analytics. - Key business concepts, particularly as they relate to
commercial aviation.