Quality Assurance and Change Manager

Established in the 1930s as a trading business, Al-Futtaim Group today is one
of the most diversified and progressive, privately held regional businesses
headquartered in Dubai, United A"rab Emirates. Structured into five operating
divisions; automotive, financial services, real estate, retail and healthcare;
employing more than ‎35,000 employees across more than ‎20 countries in the
Middle East, Asia and Africa, Al-Futtaim Group partners with over ‎200 of the
world's most admired and innovative brands. Al-Futtaim Group's
entrepreneurship and relentless customer focus enables the organisation to
continue to grow and expand; responding to the changing needs of our customers
within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our
customers each and every day.

Overview of the role
The Quality Assurance and Change Manager will oversee the activity of the
quality assurance and change department and direct and indirect staff,
developing, implementing, and maintaining a system of quality and reliability
testing for the organization's products and/or development processes. She will
also drive Business process impact and value delivery identification and
tracking as well as communication strategies and plans for EIT
Transformational projects.

What you will do

• Designs, implements, and improves company quality standards


• Develops, implements, and manages processes to ensure that products meet required specifications for quality, function, and reliability prior to delivery


• Communicates quality standards and parameters to QA team, product development team, and third party vendors


• Ensures that Quality management plans are created, updated and executed for all product deliveries (through projects or Agile PODs)


• Coaches teams to a Quality-first mindset


• Oversees that the full quality assurance process (including code reviews, artifact reviews and product testing processes) are executed appropriately and as per the agreed development / QA established approach


• Ensures the Identification and analysis of defects, and other problems, particularly when problems recur in multiple products; recommends and facilitates solutions to these issues


• Partner with the Project Management Office in the execution of project healthchecks including monitoring and controlling of key project budgets


• Adapt the Business value / value realization strategy and plan to specific key projects and Agile PODs and coach, support and monitor it's execution


• Take active participation on Technology transformation programs and Lead the identification, classification, calculation method, baselining and monitoring of benefits/business value for EIT/Technology projects in alignment with senior EIT and Business managers


• Establishes a Change Management practice, framework and process


• Leads the Change Management function for key Transformation EIT projects/programs


• Supports Program/Project management with impact assessments to existing business processes and establishes communication strategies and plans to facilitate adoption of technology solutions

Leadership & Resource Management
* Effectively mobilize and manage project resources (manpower, equipment & material) and lead the team towards successful delivery
* Allocate and assign work assignments to resources in conjunction with the Engineering Heads
* Manage relationships with key implementation vendors on projects; optimize engagement and drive execution
* Effective utilization of project team, mitigate team conflict and communication problems; motivate team to work together in the most efficient manner
* Facilitate/Support the change management aspects by demonstrating high level of maturity & leadership skills
* Actively drives EIT and key Technology communications and achievements, writes newsletters and articles for the AFG intranet

Required skills to be successful
* ‎10 years of experience in related field
* Excellent communication and interpersonal skills (oral & written) and customer service skills.
* Excellent organizational skills and attention to detail
* Excellent time management skills with a proven ability to meet deadlines

About the team
The role will report to the Head of Program and Project Management & Delivery
Operations

What equips you for the role
* Bachelor's Degree in Computer Science, Information Systems, Engineering or other related field; Project Management Certification or successful completion of a recognized project management curriculum. Agile (Scrum/Safe) certification.
* Solid experience in Change Management
* Strong supervisory and leadership skills.
* Proficient in MS Office

We're here to provide excellent service but a little help from you can ensure
a five-star candidate experience from start to finish.

Before you click "apply": Please read the job description carefully to ensure
you can confidently demonstrate why this opportunity is right for you and
take the time to put together a well-crafted and personalised CV to further
boost your visibility. Our global Talent Acquisition team members are all
assigned to specific businesses to ensure that we make the best matches
between talent and opportunities. We not only consider the requisite
compatibility of skills and behaviours, but also how candidates align with our
Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves
available to you throughout the application process. We make every effort to
review and respond to every application.