Security Change Manager

About the role

Responsibilities:
* Coordinates day-to-day execution of the process
* Identifying and implementing changes to the process
* Communicating new and changed policies
* Ensuring the standards and procedures are being followed
* Identifying and implementing process improvement
* Creating, analyzing and distributing process reports, KPI's
* Act as focal point for process, communicate with clients, service providers, and management
* Facilitate resolution of issues with items not complying with the process
* Following defined escalation path when needed, as defined in the escalation policy
* Notifying the participants in the process when standards and procedures are not being followed
* Performing day to day process administration
* Establishment of measurements and targets to improve process effectiveness and efficiency
* Responsible for evaluating the performance of the process
* Assists internal and external auditing of the process for compliance with documented procedures
* Chairs the Change Advisory Board (CAB) and Emergency Change Advisory Board (ECAB) meetings

About you

• Good understanding of networking concepts


• Good understanding of Security Concepts & technologies


• Very good project communication & facilitation skills


• Strong problem solving and analytical skills


• Real leadership to lead transversal activities and crisis


• Ability to work under pressure


• Good interpersonal, team-build and leadership skills


• Proactive, self-motivated and determined attitude
  Technical skills:


• ‎5 years of work experience in IT/Telecom industry


• Good understanding of Service Management standards like ISO 20K


• Working knowledge of ITIL Service Management framework.
  Soft skills:


• Strong communication skills


• Ability to work autonomously


• Ability to identify -reactively pro-actively- problems and provide solutions to resolve them.


• Ability to provide advice, coordination and leadership while in security crisis


• Excellent language skills: full professional level in both verbal and written English


• Ability to communicate with multiple levels of an organization, including interaction with senior level business partners and with the customers


• Having a strong character, can do attitude and possess a quality driven and customer focused mindset


• Ability to identify problems and work to resolution (see things through) and motivate others to complete tasks on time
  Personal skills:


• Agility & flexibility


• Sense of innovation


• Results driven


• Good communication skills


• Prioritization and balance


• Customer service orientation


• Good overview of the operational constraints.


• Negotiation, presentation, and organization

Additional information

The Security Change Manager oversees the lifecycle of all Changes requested to
be applied on all services managed by Security department. The primary
objective of the role is to ensure requested changes to be made, with minimum
disruption to managed services. The role is primarily responsible for the
overall quality of the Change Management process.
Mission:
* Add value to Security Managed Services
* Contribute to increase the quality of Services and customers' expectations
* Interlock with operational teams to help enhance Customer satisfaction
* Perform pro-active actions to harden architectures and reduce operational incidents
* Contribute to the effective overall Security posture from the operational perspective

Department

Customer Services & Operations

Contract

Regular