Every employee at Al Rostamani Group plays a role in making a real difference
to the business and our customers. We care for our employees by offering them
meaningful and purposeful work and an opportunity to grow, learn, contribute
and succeed. Today, the Al Rostamani Group has come a long way since its birth
in 1957. Our group has grown steadfastly with the guiding principles of
Commitment, Care & Vision, alongside a strong sense of active involvement in
the community. We are a well-diversified group, with a key presence in
industries such as General Trading, Automobiles and Heavy Equipment, Travel,
Foreign Exchange, Financial Services, Property Management, Construction,
Infrastructure Development and Information Technology Services. Our Group
employs approximately 2000 people from 41 different nationalities, which
contributes to our multicultural and multi-national environment.
Al Rostamani International Exchange is a leader in providing currency exchange
and international remittance services in the UAE. It is an ISO 9001:2000
certified company having a wide range of products and services catering to all
income groups for both nationals and expatriates.
This position reports to the Engagement Centre Team Leader accountable to
provide the highest standards of customer service through the provision of
telephone (voice), chat, email, Whatsapp and other channels to existing and
potential customers.
Qualifications
* Graduate or equivalent in any related field
Experience
* Over 1 year in a contact centre industry and / or customer support / service role preferably in the same industry
Knowledge & Skills
* Fluency in English (written & spoken) one more language either Arabic or any Asian language
* Verbal & written communication skills including technical writings and interpersonal skills
* Patience and calmness when working under pressure / handling complaints etc
* Good computer skills
* Data entry skills
* Customer service oriented
* High degree of attention to detail
At Al Rostamani Group, we seek talented people who work hard to achieve great
things. We consider not only your skills and experience, but also your passion
for the role, your desire to learn and how well you align with our core values
of care, commitment and vision. If this position represents an opportunity you
wish to pursue, we invite you to apply.
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