Consumer Engagement/ Call Center Supervisor

Consumer Engagement Supervisor
POSITION SNAPSHOT
Company: Nestle Business Services
Location: Cairo, Egypt.
Department: Integrated Marketing Services
Bachelor's Degree Holder
POSITION SUMMARY
Joining Nestle means you are joining the largest food and Beverage Company in
the world. At our very core, we are a human environment - passionate people
driven by the purpose of enhancing the quality of life and contributing to a
healthier future.
CES Supervisor drives operational excellence and delivery of Consumer
Engagement team across projects. Responsible for evolution of service line in
collaboration with operational partners, solution leads and other NBS centers.
Managing team members and workstreams to bring value to the business by
ensuring consistent first-time right service delivery. Identifying, analyzing,
solving, and presenting viable integrated solutions to address business
problems.
A DAY IN THE LIFE …
* Overseeing consumer engagement services ensuring the Project Service level agreement and KPIs.
* Drives service excellence and develops expertise in the team.
* Develops and evolving workflows and processes to scale services for the Integrated Marketing Services department.
* Leads implementation of new ways of working for specific projects within the service line.
* Manages relationships with key business partners in market, business, or function.
* Ensures the performance of the team, timely problem solving and controlling critical activities by daily checks, feedback, and performance KPIs discussion on team meetings.
ARE YOU A FIT?
* Experience in Contact Center and Community Management Operations.
* Experience in Auditing / QA / Controls for the Contact Center or Community Management.
* Project Management Experience, or experience of leading and coordinating complex tasks where the leadership and management skills were required.
* Proven experience in enabling results through others and ability to achieve this across cultures.

We are Nestle, the largest food and beverage company. We are ‎308,000 employees
strong driven by the purpose of enhancing the quality of life and contributing
to a healthier future. Our values are rooted in respect: respect for
ourselves, respect for others, respect for diversity and respect for our
future. With more than CHF ‎91.4 billion sales in ‎2018, we have an expansive
presence with ‎413 factories in more than ‎85 countries. We believe our people
are our most important asset, so we'll offer you a dynamic inclusive
international working environment with many opportunities across different
businesses, functions and geographies, working with diverse teams and
cultures. Want to learn more? Visit us at www.nestle.com.