The Role
The Call Center Representative provides customer service and support to
clients, responds to inquiries, and resolves complaints. They serve as the
main point of contact for customers, handling a high volume of incoming calls
and emails. They are responsible for providing accurate and timely
information, as well as maintaining customer satisfaction. Responsibilities: •
Answer and respond to a high volume of incoming calls and emails from clients.
• Provide accurate and timely information to customers regarding products,
services, and policies. • Resolve customer complaints and issues in a
professional and efficient manner. • Follow up with customers to ensure their
issues have been resolved to their satisfaction. • Maintain customer
satisfaction by providing excellent customer service. • Keep detailed records
of customer interactions and transactions. • Assist in the development and
implementation of customer service policies and procedures. • Stay up-to-date
on company products, services, and policies to provide accurate information to
customers. • Collaborate with other departments to resolve customer issues and
improve overall customer experience. • Meet and exceed performance metrics,
including call handle time, customer satisfaction, and first call resolution.
Requirements
* High school diploma or equivalent required; some college preferred. • 1-2 years of experience in a customer service or call center role. • Excellent verbal and written communication skills. • Strong problem-solving and critical thinking abilities. • Ability to handle a high volume of calls and emails in a fast-paced environment. • Proficient in Microsoft Office and customer service software. • Ability to remain calm and professional in high-stress situations. • Strong time-management skills and ability to prioritize tasks. • Positive and friendly attitude with a desire to assist customers. • Bilingual candidates preferred.
About the company
Exxon Corporate Services Providers UAE is your dedicated partner, offering
seasoned expertise and tailored solutions for business growth. Trust in our
experience and commitment to excellence.
We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. Call Center Representative Respons…
we need Call Center Representative male female Dubai based only fresher can also apply all nationalities can apply VISA with benefits will be provided by the company travel allowance accommodation allowance sends CV on Whatsapp or call the
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