Operations Controller Transport

Job Purpose: JOB PURPOSE Plan, co-ordinate, control, manage and develop the
day-to-day resourcing to bring to life our vision of providing a
differentiated, customer led quality service. Maximize utilisation of
department and supplier resources to deliver cost effective solutions and
achieve budget. Monitor and maintain service standards ensuring the company
retains its market leader status. GENERIC JOB ACCOUNTABILITIES LINKED TO
OBJECTIVE AREAS - Plan, co-ordinate and control all assignments including team
rostering, scheduling while working closely with resource planning to meet the
daily operational requirements ensuring a smooth operation. - Monitor market
trends and recommend improvements to existing products and/or services offered
by the business. Work with the Service Delivery Manager to develop new
products and initiatives while maintaining a competitive edge over
competitors. - Ensure that the team is fully staffed, this includes
recruitment of permanent approved vacancies and maintaining a pool of
temporary / freelancer staff to manage operational peaks and facilitate the
service delivery of large groups or special projects. - Ensure that the
company complies with all government regulations with regards to the training
and licensing for staff. Create and implement training programmes to ensure
that new and existing staff meet and excced the required performance standards
set out by the government and the company. - Set performance objectives,
review progress and provide feedback to staff within the unit. Review and
implement procedures to improve productivity and performance. Effectively
train, coach and mentor your Team Leaders, empower them to deliver an
incredible holiday experience and ensure that a succession plan is in place.
Effectively manage conflict or performance issues. - Maintain an excellent
relationship with local authorities, senior government officials and suppliers
in order to enhance the company's image, providing access to gain special
approvals or permissions related to the unit while maintaining the business's
edge over its competitors. Liaise with and build relationships with government
entities, relevant internal departments and ground handlers, understand their
specific requirements, resolve issues and ensure a positive experience for our
customers. - Implement the necessary controls to monitor safety procedures set
out by the business and the Group Safety Dept., in order to (i) minimise the
company's exposure to accidents and potential liability; (ii) comply with
strict overseas consumer protection laws; (iii) further improve the business
image as a leading Service provider. - Provide logistical support for any
large group / incentive projects from inception to conclusion. The jobholder
may be required to handle the co-ordination of the project independently or
delegate some of the tasks to supervisors, whilst still maintaining the
overall responsibility for the operational aspects of the project. - Analyse
information based on statistical data and make recommendations on the day to
day and broader issues in order to ensure that productivity and customer
service levels are maintained. Use all available information and data channels
to forecast resource requirements (staff/vehicles/equipment) in conjunction
with the supply chain to ensure that service failures are kept to a minimum.
SPECIFIC JOB ACCOUNTABILITIES Operations Controller - Transport Influence and
negotiate as required with the supply chain, internal departments
(Reservations, Corporate, G&I, CSI etc.) and establish a coherent day to day
operation that promotes minimal service failures. Forecast and assess the
daily requirements for logistical services to accommodate FIT and Group
operations, where necessary secure additional services from the 3rd party
supply chain. Ensure that all transportation needs are met and secured through
the evaluation of seasonal trends, daily schedules, passenger loads, special
events and ad-hoc group movements. Consolidate budgetary figures according
transportation needs and submit these to the Service Delivery Manager for
approval. Manage the transportation cost centre, budget, staff overtime and
consecutive work hours. Consistently monitor fleet utilisation to ensure an
efficiently run operation that guatantees high services standards while
achieving the highest ROI from AA assets.
Qualifications & Experience: MINIMUM
QUALIFICATIONS/EXPERIENCE/KNOWLEDGE/SKILLS Qualifications: Degree or Honors
(‎12+‎3 or equivlent) Experience: ‎5+ years -Commercial/ Sales/ Travel / Tourism
Knowledge/skills: - Detailed knowledge of the UAE, its culture, heritage,
local hotels, airport & visa procedures, tours, safaris and the service
industry. - An awareness of First Aid, safety procedures and DTCM/DDCR/RTA
regulations. - Preferred someone with a working knowledge & understanding of
ABTA and its rules - Good English language skills, both written and verbal. -
Computer literate and able to use Office Applications such as Word, Excel and
Outlook. - Proven ability to work independently with minimum amount of
supervision and strong communication skills. - Good negotiating abilities with
suppliers. - Ability to manage, motivate, coach and develop multicultural
teams. - Presentable with excellent time management skills. - Logical and
systematic problem solving and decision making skills. - Should be available
on call ‎24 hours to respond to any operational emergency Other languages
besides English: One or more of the following would be an advantage. - Arabic
(written/spoken) - German (written/spoken) - French (written/spoken)