Manager Transport Operations

Job Purpose: To lead, direct and oversee the Central Services Ground
Transportation Operations Control Centre in order to develop and evolve a
dynamic efficient operation. Provide leadership and decision support to a team
of Duty Superintendents and operations teams. Continuously refine the service
levels, facilities and operational efficiency to meet current and future
operational requirements. Act as a safe-keeper of regulatory and service
standards within Central Services Ground Transportation operations. To design,
plan, enhance and implement department goals and standard operating procedures
which support the Central Services Ground Transportation operations, drive on-
time performance and productivity and address every contingency. Job Outline:
- As a cost-centre holder, plan the annual resource and expenditure budget for
Central Services Ground Transportation Operations Control Centre. Manage and
maintain resources and facilities to be cost-effective (Plan manpower and
resources (both long-term and day of operations) to provide ‎24 hour shift
coverage for UAE operations. Maximize productivity on shift by effective use
of all resources in a cost-effective manner. - Act as the first point of
escalation for Duty Superintendents during day of operations critical
incidents to support in their decision making. Respond with authority to make
decisions on behalf of Central Services Ground Transportation operations. -
Follow up on long term operational issues arising from day of operations.
Provide a wider focus across shifts to provide short, medium and long term
planning for operational activities. Support the operation by resolving issues
that impede effectiveness. Evaluate discrepancies and irregularities and take
the necessary action to prevent recurrence. Identify operational trends,
launch investigations where necessary, implement changes and recommend
remedial action and follow-up to 3rd party contractors where appropriate. -
Manage a team of Duty Superintendents and operational staff to be fully
effective. Conduct regular staff meetings to provide strategic direction,
coach, direct, monitor and motivate subordinates. Define, implement and
progress department goals. Shape a service orientated culture which role
models outstanding service to crew and other internal customers. Develop and
monitor the quality and accuracy of briefings to engage and motivate Central
Services operational teams. Proactively initiate build and maintain strong
relationships with key partners and stakeholders to ensure that Central
Services Ground Transportation needs are met in the most efficient manner
possible. Represent Central Services at a senior management level and utilize
external relationships to get results, for example Police, RTA, Dubai
Airports. - As a member of Network Control Centre, represent the Central
Services Ground Transportation through business continuity and contingency
planning. Initiate, manage and continuously develop the Emergency Response
Plan, Serious Incident Plan and Disruption Plan so that in the event of severe
disruptions the operation can effectively respond to any contingency. Drive
and manage appropriate action and operational activity (including the co-
ordination of call-out exercises). Champion any shortfalls on behalf of
Central Services Ground Transportation. - Initiates and leads key projects.
Participate in trials of processes and products. Act as operational expert and
representative in Central Services Ground Transportation corporate projects
for example SP2050. Partner Central Services sections where appropriate to
ensuring that operational implications are considered E.g. Crew ground
processes, baggage handling, and Flight Operations. - With support from the
Central Services MIS Controller, analyze the daily operation and produce
operational performance data for continuous improvement. Conduct high level
reviews and critique the operation, refining procedures accordingly. Implement
performance measures and reporting systems on operational performance. Re-
engineer, design and introduce seamless SOP's and systems in line with Total
Quality Management principles. Design and introduce procedures which integrate
with partner departments and are sustainable, for example on Cabin Crew
Operations & Flight Operations. Ensure that these processes are trained and
embedded across shift teams. - Drive a continuous improvement culture with the
agility necessary to support the constant changes in demand, resource
requirements and the resultant impact to operating schedules and service
delivery. - Initiates and lead key business projects including in the
participation of trials for new products and services developed by the company
from time to time - Actively pursue the improvement of safety measures in all
aspects of the operations in order to (‎1) Minimise the company's potential
exposure to accidents and potential liability for both staff and customers,
(‎2) Comply with strict overseas consumer protection laws e.g. US Department of
Transport, (‎3) Manage and protect the companys brand and image (‎4) Define and
adopt best in class operating and safety management practices to optimize
efficiencies and reduce health and safety associated risks.
Qualifications & Experience: Facilities/Maintenance.Other : ‎8+ Years Degree or
Honours (‎12+‎3 or equivalent) : In a management related or Transportation &
Logistics Aviation experience, preferably within a complex 24x7 operational
environment, of which at least ‎8 years should have been in a management .
Experience in international ground transportation preferred. Experience of
regulatory frameworks and best practices in road transportation preferred.
Knowledge/skills: Detailed knowledge of critical incident management and
defining operational procedures. Detailed knowledge of road transport safety
operating and operator practices/requirements in a mature market.
Familiarisation of latest transport and fleet management technologies, their
application and management on large mixed fleet operations. Other languages
besides English: No Safety Sensitive Role: No
Salary & Benefits: Join us in a management role and enjoy an attractive tax-
free salary. On top of our generous travel benefits, including discounted
flights and hotel stays around the world, this managerial role also has an
excellent leave and healthcare package. That's on top of transport benefits,
life insurance and more.