E-Commerce Web & Mobile Manager

Job Purpose: About the role: The successful candidate will lead and drive the
development of Emirates Online Sales Development/ EOL and other department
products, ancillary services and applications on Emirates Web & Mobile
platforms to support revenue objectives in line with the Emirates Commercial
strategy. This includes assessing and understanding business and systems
requirements, product research, customer usability, regulatory changes,
business impact assessment and business case development to support these
products and service development. Co-ordinate activities between stakeholders
of EOL teams (Sales, Products) as well as relevant departments (such as CCMB,
RO, Skywards, EKAS etc.) to ensure all products, services and ancillaries are
delivered and utilised to their full potential to meet applicable online
targets set for the product or service. Project manage multiple initiatives in
the technical/ systems implementation of all new products and services on the
Web and Mobile channels. Influence innovation within Web and Mobile, and
expand the propositions through market watch and new platforms and
capabilities. Develop mobile only products and services to drive mobile
specific ease-of-use, focusing on next generation user interfaces, with a
focus on cost, benefit and customer impacts for delivery of solutions. What
you will do: - Devise Emirates Online (EOL) Web & Mobile systems vision and
strategy in terms of products (shopping, experience, payment, fulfilment and
self service for core flights & ancillary offerings), tools, platforms and
services. Continuously improve to deliver and power the Web & Mobile products
and services strategic vision and meet the online target objectives. - As
subject matter expert and business project manager, responsible for
transformation of business requirements into functional and technical product
specifications and documentation (business case, specifications, and project
plan), and to collaborate closely with IT and service providers to ensure
implementation and delivery - Align the Mobile channels with other direct
channels to ensure feature parity and deliver a unique customer experience. -
Monitor EOL's systems, applications and operations by devising fully resilient
systems infrastructure and mechanisms to ensure high availability, stability
and system performance to support Commercial initiatives and EOL revenue
targets. Continually implement corrective, adaptive and proactive changes to
achieve improvement in availability, performance and capacity. In addition,
streamline the incident management and support processes to minimise incident
occurrences and reduction of recurring faults. - Work closely with the sales
team to devise a holistic payment strategy covering credit card and alternate
forms of payments methods across markets, and ensure follow through
implementation on EOL's payment page to support EOL sales worldwide. Optimize
payment offering to customers across products and markets to maximize sales. -
Contribute to the flight and ancillary products technical definitions and
designs, and collaborate with peer business & IT stakeholder groups for
planning and delivering through the product lifecycle until deployment, and
provide on-going management. This includes designing and maintaining EOL's
ancillary products business rules and fares in the Merchandising Engine
(FLX-M), as well as other products parameters in internal tools. - Collaborate
with IT (Architecture, Engineering & Service Management Teams) to ensure the
requirements are balanced to deliver a scalable, user experience optimized,
stable and performant technology product, that continually meets business
needs, ensuring Non-Functional Requirements and system enablers are
considered. - Manage the EOL Web and/or Mobile initiatives Work Programme
(both enhancements and projects) and maintain specific channels backlogs,
prioritise the features for delivery / release and own the release management
plan. - Manage and continuously improve EOL's ‎40+ functional features enabled
through the Internet Booking Engine (IBE), Manage My Booking (MYB), Online
Check-In (OLCI) sub-components - Provide support on analytics and reporting
for internal EOL teams and wider organisation. Leverage insights to drive
optimisation of current and any future products through tactical and/or
strategic initiatives tying them closely with the commercial strategic
priorities. .
Qualifications & Experience: The job might be for you if you have: - Degree or
Honours (‎12+‎3 or equivalent) - ‎8 years experience in developing Web and Mobile
sites and Apps, including background using and managing advanced interactive
technologies. - Experience in an airline or Airline IT provider (must) or
other Digital / E-Commerce environment You'll have an edge if you have: -
Knowledge of commercial and business processes related to airline reservation,
fares/pricing and ticketing is desirable. - Proficiency in managing ancillary
business rules via Merchandising engine (ideally FLX-M) is required -
Experience in product development is desirable - Digital / E-Commerce,
preferably IT Airline - Knowledge of airline practices and regulatory
environments as they pertain to the Internet is desirable - Business Project
management skills Systematic and logical approach to problem solving and a
capacity to work around problems. - Ability to adapt and respond quickly to a
fast-changing environment. .
Salary & Benefits: Join us in a management role and enjoy an attractive tax-
free salary. On top of our generous travel benefits, including discounted
flights and hotel stays around the world, this managerial role also has an
excellent leave and healthcare package. That's on top of transport benefits,
life insurance and more.