E-Commerce Web & Mobile Controller

Job Purpose: The successful candidate will contribute to the development of
Emirates Online Sales Development (EOL) and other department products,
ancillary services and applications on Emirates Web & Mobile platforms to
support revenue objectives in line with the Emirates Commercial strategy. This
includes assessing and understanding business and systems requirements,
product research, customer usability, regulatory changes, business impact
assessment, business case and services development to support these products
and services development. Co-ordinate activities between stakeholders of EOL
teams (Sales, Products) as well as relevant departments (such as CCMB, RO,
Skywards, EKAS etc.) to ensure all products, services and ancillaries are
delivered and utilised to their full potential to meet applicable online
targets set for the product or service. Project manage few initiatives in the
technical/systems implementation of all new products and services on the Web
and Mobile channels. Support the development of mobile only products and
services to drive mobile specific ease-of-use, focusing on next generation
user interfaces. Focus on cost, benefit and customer impacts for delivery of
solutions. Job Outline: - Contribute to EOL's (Emirates Online) Web & Mobile
systems vision and strategy in terms of products (shopping, experience,
payment, fulfilment and self service for core flights & ancillary offerings),
tools, platforms and services, and continuously improve to deliver and power
the Web & Mobile products and services strategic vision and meet the online
target objectives - As SME & Business Project Manager, transform business
requirements into functional and technical product specifications and
documentation (business case, specifications, and project plan), and ensure
implementation and delivery from IT and service providers. - Contribute to the
flight and ancillary products technical definitions and designs, and
collaborate with peer business & IT stakeholder groups for planning and
delivering through the product lifecycle until deployment and provide on-going
management. This includes designing and maintaining EOL's ancillary products
business rules and fares in the Merchandising Engine (FLX-M), as well as other
products parameters in internal tools. - Collaborate with IT (Architecture,
Engineering & Service Management Teams) to ensure the requirements are
balanced to deliver a scalable, user experience optimized, stable and
performant technology product, that continually meets business needs, ensuring
Non-Functional Requirements and system enablers are considered. - Contribute
to the EOL Web and/or Mobile initiatives Work Programme (both enhancements and
projects) and their specific channels backlogs, help prioritise the features
for delivery / release and support the release management plan. - Support and
continuously improve EOL's ‎40+ functional features enabled through the
Internet Booking Engine (IBE), Manage My Booking (MYB), Online Check-In (OLCI)
sub-components. - Suggest and implement corrective, adaptive and proactive
changes to achieve improvements in availability, performance and capacity of
EOL?s systems, applications and operations. In addition, streamline the
incident management and support processes to minimise incident occurrences and
reduction of recurring faults. - Provide comprehensive support to EOL?s
customers by administering support to R&CC and other stakeholders in order to
optimise online (IBE, MYB, OLCI, Redemption etc) passenger revenue and online
customer service levels across EOL channels (Desktop, Mobile and Apps).
Coordinate with all necessary departments (including Corporate Communications,
Skywards, Finance, CASA and IT Support) to assist in identifying online
customer issues and pain-points with the aim of continually improving
E-Commerce processes and systems. - Provide support on analytics and reporting
for internal EOL teams and wider organisation. Leverage insights to drive
optimisation of current and any future products through tactical and/or
strategic initiatives tying them closely with the commercial strategic
priorities.
Qualifications & Experience: - Degree or Honours (‎12+‎3 or equivalent)
Experience: - ‎5 years experience in an airline or Airline IT provider (must)
or other Digital / E-Commerce environment - Experience in developing Web and
Mobile sites and Apps, including background using and managing advanced
interactive technologies. - Experience and proficiency in managing ancillary
business rules via Merchandising engine (ideally FLX-M) is required
Knowledge/skills: - Experience in an airline or an Airline IT provider, with
knowledge of commercial and business processes related to airline reservation,
fares/pricing and ticketing is desirable. - Experience in product development
is desirable - Knowledge of airline practices and regulatory environments as
they pertain to the Internet is desirable. - Business Project management
skills. A systematic and logical approach to problem solving and a capacity to
work around problems. - Ability to adapt and respond quickly to a fast-
changing environment.
Salary & Benefits: Join us in a management role and enjoy an attractive tax-
free salary. On top of our generous travel benefits, including discounted
flights and hotel stays around the world, this managerial role also has an
excellent leave and healthcare package. That's on top of transport benefits,
life insurance and more.