Closing on: Nov 10, 2023
We are looking for an experienced Customer Service & Administration Officer
join Nexus Financial Advisers, Nexus Group
Based in our Dubai Office, you will be responsible for managing client
onboarding applications, supporting Financial Advisors and clients with
servicing issues, handling ongoing cases, managing portal access, and
providing exceptional customer service to ensure a seamless experience for our
clients. The role involves effective communication, workflow management, and
continuous process improvement to enhance the quality and efficiency of the
practice's services.
Client Onboarding and Application Processing:
Review incoming client onboarding applications and ensure accuracy and timely
submission to the provider for further processing. Interact on a regular basis
with our business partners and our customers to ensure best service with a
professional and "can-do" attitude.
Servicing Support:
Assist Financial Advisors and clients with various servicing issues, ongoing
cases, and portal-related concerns. Coordinate and facilitate access to the
provider 's online platform for advisors and clients, effectively managing
account portfolios.
Customer Inquiry Management:
Address and resolve daily queries from advisors and clients in a prompt and
professional manner.
What we are looking for:
* Prior experience in a customer servicing role in the financial/insurance/investment industry.
* Ideally 2 to 5 years' experience.
* Familiar with financial and investment providers operating within the local market, their products and processes.
* Able to work with and contribute as part of a team.
* Excellent English communication skills both verbal and written.
* Be able to multi-task and prioritize workload.
* Proficiency with Excel, Word and Outlook.
* Industry related qualification is a plus.
Nexus offers an attractive salary package including medical and group life
insurance, career advancement, modern and convenient offices based in Dubai.
Job Categories: Office Admin
Job Types: Full Time
Job Locations: Dubai
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