GMG is a global well-being company retailing, distributing and manufacturing a
portfolio of leading international and home-grown brands across sport, food
and health sectors. Its vision is to inspire people to win in ways that make
the world better. Today, GMG's investments span across four key verticals: GMG
Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and
management of the Baker family, it has become a leading global company,
affiliated with the world's most successful and respected brands in the well-
being sector. Working across the Middle East, North Africa, and Asia, GMG has
introduced more than 120 brands into its markets.
About the Role
Supreme Customer Service is fundamental at Company, and we want to wow our
customers every time! You will be responsible for making bold decisions and
working in an agile way in order to deliver a first class service working in a
multi-skilled position.
Core Responsibilities:
* Answer calls, emails and chat enquiries regarding Customer orders, promos, cancellations, order modifications and billing queries
* Liaise with internal colleagues and external Customers and cross functional teams in order to resolve problems and ensure an effective and professional resolution to all contacts
* Ensure all Customer interactions adhere to our internal quality standards
* Adhere to the company policies, meeting KPIs and recommending improvements to existing procedures
* Maintain and update case notes and records accurately
* Continuously learn, supporting new market, product and service launches
Skills and Competencies:
The ideal candidate will have a passionate commitment towards customer
service, an insane focus on excellence and customer experience. The required
skills and competencies are:
* Effective verbal and written communication skills.
* Attention to detail and strong listening skills.
* Advanced speed and efficiency in typing and keyboard skills with good knowledge of basic Windows applications.
* Customer-centric, empathetic, and patient.
* Honest, acts with integrity and responsible.
* Collaborative and able to troubleshoot problems and work within a team environment.
* Positive with a "can do" attitude who looks for quick resolutions.
* Stress tolerant and a problem-solver in critical situations
* Good analytical and problem-solving skills
* Flexible and adaptable to working in a fast-paced environment.
* Ability to follow processes and procedures and apply flexible approach when required
Minimum Requirements
* Passionate about customer service
* Work experience not mandatory; however related experience roles is a plus, especially in any contact Centre related roles
* Knowledge of ecommerce is beneficial
* Arabic native speaker
* English/Urdu as required
* Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
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