Customer Service Officer

We offer
*
An international, friendly, and dynamic team
* A health-promoting work environment
* Diverse roles and responsibilities
* Various development opportunities
* Dynamic, team-oriented work environment with opportunity for advancement
* Our robust benefits package includes Medical/Dental/Maternity insurance, company paid Short- & Long-Term Disability coverage, paid Vacation, paid Holidays, paid Sick Days, competitive employee benefits

Requirements

Role:
The Customer Service Officer provides sales, technical and administrative
support to the CSR manager and Sales department. Responsible for all aspects
of Customer Service in the allocated countries, support in key sales
functions, reviewing and managing end to end orders, communicating delivery
status, managing sales back-office operation to support front line sales, and
managing contracts and agreements. These duties will involve extensive
interaction with Engineering, Sales, Production and Operations and will act as
a liaison between the customer and various departments to ensure proper
customer support and satisfaction.
Tasks:
* Administration of Quotation process for Customers - specifically obtaining complete data, coordinating pricing and delivery conditions
* Administration of Sales orders for Customers - specifically focusing on correctness & clear specification
* Administration of purchasing in demanded cases
* Administration of shipment as well as invoicing documents in demanded cases
* Maintenance of Customer Masterdata
* Coordination and communication with other supporting department, customers as well as suppliers
* Administration of Complaints from Customer
* Responsibility for completeness and correctness of maintained data
* Responsibility for following pricing, delivery, payment, and other general rules
* Maintenance of Material masterdata
* Preparing of data for department reports or defined reports itself
* Processing of daily demands and tasks given by CS manager

What you should bring with you

Looking for * a * Customer Service professional with ‎5-‎10 years'
experience in an international company handling all aspects of customer
service and supply chain. Must have excellent verbal, written and
interpersonal communication skills to collaborate with a highly diverse multi-
cultural team.
* Graduation in Mechanical Engineering will be an advantage
* Demonstrated strong Service results in similar industry environment
* ERP knowledge (SAP)
* Excellent written and verbal communication skills,
* Knowledge of Letter of Credit (LC),
* Basic understanding of Commercial, legal and Trading rules/laws
* Customer focus, organized, multi-tasking & strong integrity standards,
* Proactive in process improvements
* At least ‎5 years in Customer Service administration

Company Profile

HOERBIGER is active throughout the world in the energy sector, the process
industry, the automotive industry, the mechanical engineering sector, in
safety engineering, and in the electrical industry. In ‎2021, its ‎5,862
employees achieved sales of ‎1.119 billion euros in ‎131 locations across ‎46
countries. Our products and services are used in reciprocating compressors,
gas flow control units, vehicle drives, rotating unions, explosion protection,
gas-powered engines, and in automobile hydraulics.

Since ‎1895, it has been our ambition to deliver excellence for our customers.
As a result, we create an environment which allows our employees to develop
their full potential and demonstrate initiative: people and success go hand in
hand at HOERBIGER.

Job Reference: AE00008